Salesforce Enrollment Systems Coordinator
Salesforce Enrollment Systems Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
IT Project Manager II
The University of Florida Lastinger Center for Learnings mission is to improve the quality of teaching learning and childcare. We research develop and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically the Center targets kindergarten readiness 3rd grade reading proficiency and algebra proficiency as critical milestones in childrens educational trajectory that are predictive of success in school and life. The Center works at the nexus of research practice and policy to develop sustainable systems that leverage educational technologies and improve the implementation of researchbased practices. Housed in one of the nations elite public research universities the Center operates as a dynamic entrepreneurial workplace focused on executing UFs service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting hiring and retaining top talent by valuing diversity of thought skill and experience. As an equal opportunity employer we believe in fostering environments where team members feel included valued for their differences and empowered to do their best work.
- Serve as liaison between Learning Services and Lastinger Center teams for enrollment and reporting needs
- Implement monitor and evaluate Salesforce system changes and processes for enrollment
- Implement and configure new Salesforce enrollment systems and processes for varying enrollment needs across different projects
- Work closely with Lastinger Associates to ensure that participant and partner organization inquiries and suggestions are strategically coordinated and addressed in a timely manner
- Conduct post implementation assessments and evaluations
- Document and streamline existing processes and policies related to Salesforce enrollment systems fostering a culture of continuous improvement
- Develop and maintain user guides manuals and training materials for Salesforce enrollment systems
- Research analyze and seek resources for resolution of issues that impede project progress
- Work with project team members to obtain approval and authorization for access to UF computing resources as needed for the project
- Supervise staff assigned to coordination of learning management system responsibilities
- Establish and maintain relationships with the business units and key partner groups to understand their business needs and customer project expectations
- Ensure alignment with objectives and ensure ongoing buyin across all project activities
- Implement and configure new enrollment systems and processes for varying enrollment needs across different projects
- Translate business objectives into projects with clearly defined scope timing deliverables resources and key measures of success
- Effectively set and communicate project expectations to team members and stakeholders
- Proactively manage and communicate ongoing changes in project scope identify potential crises and devise contingency plans
- Facilitate the analysis and resolution of issues that impede project progress
- Conduct project meetings and communicate project status with customers project team members vendors and supervisors
- Research analyze and seek resources for resolution of issues that impede project progress
- Stay current on industry trends best practices and emerging technologies related to Salesforce and enrollment systems evaluating and incorporating relevant advancements into daily use
- Demonstrate adaptability and agility in responding to changing organizational needs and priorities related to enrollment processes and systems.
- Advise participants and partner organizations on Lastinger policies and procedures program requirements and related matters
- Manage and maintain enrollment records. Ensure accuracy completeness and compliance with relevant regulations and privacy standards
- Coordinate participant learning activities to include: registration withdrawal communication
- Work closely with Lastinger Associates to analyze data and enrollment trends to increase retention: late enrollment drops withdrawals inactive learners
- Support Learning Services Team to maintain consistent communication with learning participants
- Add participants navigators assessors instructors facilitators and coaches to applicable platforms such as the Salesforce Education Cloud (Student Information System) and/or Learning Management Systems and to their respective courses and groups
- Ensure enrollment deliverable data are collected reviewed and submitted timely
- Write and maintain Salesforce reports and dashboards for analysis of enrollment metrics and tracking
- Prepare supporting documentation for invoicing and review purposes for enrollment activities
- Provide regular enrollment updates to stakeholders within and external to the Center
Salary is commensurate with background and experience.
- Masters degree and two years of relevant experience; or a bachelors degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Experience in Enrollment Management Admissions Registrar Financial Aid and/or Academic Advising
- Project and system implementation experience
- Experience in student information systems and CRM systems
- Experience in customer service role
- Experience in coordinated services position
- Must demonstrate ability to meet deadlines
- Strong communication skills required
- Ability to visualize project management to team members using electronic/digital methods
- Experience with Salesforce systems
- Salesforce Admin training andor certification
In order to be considered you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position has been reposted. Previous applicants are still under consideration and need not reapply.
Required Experience:
IC
Employment Type
Full-Time
