Its your time make it matter.

At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges backup power at hospitals firefighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.

Our familyoriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.

You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a familyowned and operated business.Its time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has a need for a Product Support Sales Manager who will be based at our Hillsboro OR location.

SUMMARY

This position is accountable for the development marketing and sales of service products. This includes responsibility for planning staffing and of the work that results in an effective sales and marketing organization for the entire assigned territory.

ESSENTIAL JOB FUNCTIONS

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Develop and retain effective Product Support Representatives (Includes both PSSRs and ISRs): Provide coaching mentoring and development of the human resources within product support sales development. Assess the gaps in the skills and competencies Product Support Sales Representative (PSSR) and Inside Sales Representatives (ISR) require to fulfill their assigned roles and responsibilities. Develop action plans that will close the gaps and measure performance as the means to seek continuous improvement in the work process. Accountable for assignment of individual accounts to PSSRs and ISRs. Develop productivity measures for PSSR AND ISRs performance and make staffing decisions to assure optimum account coverage.

• Develop and direct parts and service merchandising programs: Management and leadership responsibility for segmenting customers according to their needs developing the value propositions and corresponding service products that meet those needs. This includes responsibility for developing the work processes and key performance measurements that lead to the fulfillment of those needs in terms of price quality and turnaround time. Responsible for developing proposals that specify the scope (quality) price (meeting margin objectives) and turnaround. Price is based on the value delivered to customers and provides a return commensurate with Petersons risk. Factory and dealer sponsored sales contests involving PSSRs are managed so that all goals are reached.

• Ensure good customer relations and good relations with other corporate departments: Good relations and communications exist to provide for the team spirit with other corporate and regional departments. Accountable for continuously improving customer and employee satisfaction. Develop/modify service products in response to validated customer needs. Works in a synergistic partnership with Sales Team and Regional Product Support in the development marketing and delivery of service products to Petersons customers. The General Service Manager and/or Product Support Managers are assisted in resolving customer disputes as requested.

• Manage product and sales training for PSSRs and ISRs: This training includes New Products Sales Techniques and Target Accounts. Working in partnership with new unit sales responsible for developing account management teams that grow assigned accounts. Business unit personnel are used in training efforts as appropriate. PSSRs and ISRs are scheduled in company training as appropriate.

• Collect and analyze parts and service marketing data: Regular reports are submitted to management showing customer metrics appropriate to business unit. Prepare the break even and return on investment analysis to demonstrate expected returns. Accountable for meeting Customer Support market share and sales objectives. Competitive activity is monitored and reported. Customer surveys are conducted on a regular basis. New market opportunities are defined and presented to management.

QUALIFICATIONS

Bachelors Degree from a fully accredited college in Business or other closely related field; and a minimum of three to ten years of directly related experience as manager in sales or parts preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be able to travel up to 35 of the time to company subsidiaries as required.

CERTIFICATES LICENSES REGISTRATIONS

Must possess a valid motor vehicle operators license with a clean driving record and have access to reliable transportation.

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