Senior Manager Patient Engagement
Senior Manager Patient Engagement
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Job Description
Position Summary:
ultraimpact Make a difference for those who need it most
The Senior UltraCare Guide supports patients at every step of the treatment journey regarding access reimbursement and logistics. The Sr. UCG listens to and counsels patients and medical professionals interpreting their specific needs and providing friendly professional and wellinformed answers to their questions. Reporting to the Sr. Director of Patient Support the individual works with patients physician offices partners and insurance companies to case manage all steps required to gain access to therapy.
Work Model:
Flex: This role will typically require onsite work 23 days each week or more depending on business needs. In many locations the business will set certain days each week that Flex employees are required to be onsite.
Responsibilities:
- Provide best in class support across multiple patient services programs
- Works closely with patient/family and medical offices to case manage all steps required to gain access to therapy and counsel on reimbursement options
- Trouble and resolve ongoing reimbursement issues (step edits insurance changes recertification)
- Acts as the liaison with medical offices and Specialty Pharmacies to assist with education on the reimbursement process
- Responsible for maintaining case history for all assigned patients in the CRM system
- Maintain adherence support by regular interactions with patient/families
- Assist director in additional duties including but not limited to training education mentoring new hires and assisting with preparation of internal meetings
- Assist director in developing and managing patient engagement initiatives
- Travel to internal meetings and medical offices as necessary
- Partner with internal business partners to manage all patient cases within their assigned territories
Requirements:
- 5 to 7 years of related experience including some prior case management experience
- Ability to travel 25
- Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
- Ability to problem solve complex reimbursement scenarios and maintain strong emotional resilience to remain professional during difficult patient or medical calls
- BA/BS in the life sciences or communications preferred
- Reliable conscientious and responsible and independently able to manage time and balance priorities
- Individual must possess extraordinary positive attitude exceptional listening skills and strong verbal and written communication skills
- Verbal and written fluency in Spanish #LIHybrid
The typical annual salary range for this fulltime position is listed below. This range reflects the characteristics of the job such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicants geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Pay Range
$142000 $175400 USD
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race color religion gender sexual orientation gender identity/expression national origin/ancestry age disability marital and veteran status and any other status or classification protected by applicable federal state and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law including individuals with disabilities disabled veterans for pregnancy childbirth and related medical conditions and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or in any part of the recruitment process you may contact Talent Acquisition by emailing us at .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Senior Manager
Employment Type
Full Time
