Senior Instructional Designer
Senior Instructional Designer
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Job Description
About the role:
Do you want to join a dynamic and creative team Do you love to help people to learn new tools and systems Samsaras Customer Education is looking for a Instructional Designer. Youll be part of and can help shape an energetic team that will play a key role in Samsaras growth and our customers longterm success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries driving innovation in instructional development contributing new ways for us to scale our process and our reach and being a thought leader on our team nd to others across Samsara focusing on education and enablement. Learn more below!
This can be a remote or hybrid position. This position requires travel up to 25 of the time and proximity to an international airport. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with crossfunctional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will:
- Work with partners across the company to define training requirements learning goals and user needs
- Craft and build content learning program curricula and learning experiences in different formats (online learning audio video live training materials etc. using/working within the constraints of different templates and business requirements.
- Leverage a wide range of tools (AIbased research and content authoring visual design multimedia) to develop content rapidly and iteratively
- Push yourself and the team to evolve and improve upon our processes and to discover and test new instructional development models and tooling
- Solicit reviews from partners and SMEs and review others content for effectiveness
- Become an expert in our customers needs and in our products keeping up with the changes in your assigned product area experimenting with new content or formats and maintain content at frequent intervals
- Design and write engaging and effective assessments
- Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
- Champion role model and embed Samsaras values and operating principles as we scale globally and across new offices
Minimum requirements for the role:
- Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
- Ability to communicate abstract or technical information to both technical and nontechnical audiences (visually and in writing).
- Ability to identify the best learning delivery formats (e.g. online learning assessments ILT audiobased snippets) for a specific set of objectives and youre able to craft and build to those formats
- Collaboration skills and teamwork showing the ability to work within workflows and predefined guidelines
- Attention to design aesthetics and visual detail. If you have graphic or visual design experience thats a huge plus!
- Knowledge of legacy and emerging content development and collaboration tools such as: Captivate or Articulate Camtasia Miro Figma Adobe Suite Zoom and AIauthoring & production tools such as Rise Parta Writer.
- 35 years learning design or instructional design experience in a software/Saas setting
- Experience with localization strategies and tooling also a plus.
An ideal candidate also has:
- Experience supporting Enterprise customers across multiple regions/markets
Required Experience:
Senior IC
Employment Type
Full Time
