Cafe Manager
Cafe Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us
Part of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.
The Role
We are looking for a dynamic and personable Members Lounge & Event Manager to lead and manage our exclusive membersonly caf and deli. This role requires a highenergy creative leader who can build relationships drive revenue and create unforgettable experiences for our valued members. Youll manage daytoday operations lead the team and bring fun and engagement into every aspect of our service.
Key Responsibilities
Member Engagement
- Cultivate strong relationships with our members creating a warm and welcoming atmosphere
- Regularly interact with members ensuring their needs and preferences are understood and met
- Develop memberfocused programs and events to encourage repeat visits and engagement
Operations Management
- Oversee daily operations of the caf and deli ensuring smooth efficient and highquality service.
- Lead train and motivate staff to deliver excellent service aligning with the clubs values and standards.
- Manage stock deliveries and supplier relationships to ensure we offer topquality products to members.
- Ensure health and safety standards are met with a focus on cleanliness and food hygiene.
Driving Revenue
- Develop strategies to increase footfall upsell products and maximize revenue from members.
- Plan and execute special promotions seasonal menus and events to boost sales and member engagement.
- Monitor financial performance managing budgets and reporting on KPIs.
Event Management
- Plan and coordinate exclusive member events from intimate gatherings to larger themed occasions.
- Collaborate with the team to create and promote events that align with the clubs culture offering unique and enjoyable experiences.
- Ensure events run smoothly managing logistics staffing and member satisfaction.
Marketing & Communication
- Work with the marketing team to develop creative content emails and materials that highlight events offers and community activities.
- Communicate regularly with members through newsletters digital platforms and inperson engagements to keep them informed and excited about upcoming events.
Innovation & Creativity
- Stay ahead of industry trends offering fresh ideas for food drink and events that align with member expectations.
- Continuously seek ways to improve the member experience from menu innovation to unique service offerings.
What were looking for:
To be successful in this role you must possess the following qualifications attitude behaviours skills and values:
- Proven experience in caf hospitality or high street coffee shop management; ideally in a highend or membersonly environment.
- Strong background in customer service with the ability to build relationships and engage members.
- Event planning and management experience with a focus on creating fun and engaging experiences.
- A keen business sense with the ability to drive sales manage budgets and report on performance.
- A passion for food drink and delivering a premium experience to members.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Outstanding communication skills and the ability to connect with people from diverse backgrounds.
Whats in it for you
- A fun and vibrant place to work
- Complimentary meals
- Use of some leisure facilities including gym & swimming pool (after successful 30 day review)
- Staff Discounts at The Lensbury and across the LR portfolio
- EAP for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
Why Join Us
This is more than just a management role its an opportunity to be the face of a unique members community where your creativity energy and passion for hospitality can shine. Youll have the freedom to shape the member experience lead a dynamic team and create a space that feels like a second home to our members. If you love engaging with people have a flair for events and want to drive success while having fun we want to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
