Service BDC Representative
Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical dental and vision insurance
- Life insurance available
- 401(K)
- Paid Vacation
- Paid sick time
- Disability available
- Flex spending plan
- Employee Discounts
- Oversee CRM databases for communication cycles with customers
- Handle incoming Service Department calls on a daily basis with a proven preset script and schedule service appointments
- Work in conjunction with the BDC Service & Parts Managers and Service Advisors to create and maintain excellent relationships with our customers.
- Educate self on latest service and product offerings including pricing
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handle all incoming internet email leads and internet phone leads
- Be available to respond to email inquiries in a professional wellspoken manner
- Prepared to interact with customers via phone calls every day (similar to call center processes)
- Check email frequently and respond to inquiries immediately
- Team player attitude
- Computer proficiency using MS Office email and general internet
- Strong interpersonal communication and teamwork skills
- Prompt and courteous
- Enthusiastic personality
- Able to work in a fastpaced environment
- Willing to submit to a preemployment background check & drug screen
- Valid drivers license and clean driving record
Required Experience:
Unclear Seniority
Employment Type
Part-Time
