Customer Service
Customer Service
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Job Alert
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Job Alert
You will be updated with latest job alerts via email
₹ 180000 - 180000
1 Vacancy
Job Description
Company Overview
Datamatics Business Solutions Ltd. (DBSL) is a pioneer in providing intelligent Business Process Management (iBPM) services. Our integrated offerings include; Database Solutions & B2B Marketing Demand Generation & Sales Acceleration Business Research Finance & Accounting Outsourcing Payroll and Contact Center Services. We leverage emerging technologies like Robotics Machine Learning and Artificial Intelligence to power humanmachine collaboration & enable seamless delivery. As a trusted partner to Fortune 1000 companies; our focus is on driving revenue growth operational excellence cost efficiency & customer intimacy for global clients. We serve customers across the globe and industries like Technology Banking & Financial Services Media & Publishing Events Manufacturing Healthcare Automotive Retail & CPG Travel & Logistics and Telecom.
Job Overview
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative you will be responsible for providing exceptional customer service and resolving customer inquiries through various channels. This is a fulltime position located in Mumbai Suburban Maharashtra India with an employment type of FullTime.
Qualifications and Skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work in a fastpaced and dynamic environment
- Fresher Graduates with less than 1 year of experience are encouraged to apply
- Good command over the English language
Roles and Responsibilities
- Handle customer inquiries and provide accurate and timely information
- Problemsolving and resolving customer complaints
- Assist customers in navigating company products and services
- Maintain a high level of professionalism and empathy while interacting with customers
- Identify and escalate priority issues
- Document customer interactions and transactions
- Collaborate with team members to improve customer experience
Employment Type
Full-Time
