Experienced Service Advisor
Experienced Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Nissan Mazda Quick Lube Elk Grove and Elk Grove Custom we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate motivated honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful stable company with unmatched service facility reputation pay plans benefits and a work environment built to support our team through growth. Then this might be the place for you.
Benefits
- Medical Dental and Vision insurance
- Available Supplemental Insurance
- 401K with Employer Contribution
- Paid Vacation
- Paid Sick Pay
- Six Paid Holidays for many job categories
- Tenure Recognition
- Free Car Washes / Vacuum
- Free Soda / Coffee
- Company Picnic & Holiday Party
- Employee of the Month Program
- Manufacture Recognition Programs
- Clean Safe Work Environment
- High Speed Internet / Wifi
- Latest Technology
- Helpful Supporting Staff
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Senior IC
Employment Type
Full-Time
