Express Service Advisor - Grand Junction Subaru
Express Service Advisor - Grand Junction Subaru
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1 Vacancy
Job Description
As an Express Service Advisor you will be a key member of our service team responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.
This role is an entry level Service Advisor role in the Service Department.
Duties and Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers concerns and accurately document their vehicle issues.
- Provide detailed explanations of recommended services and repairs.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Update customers on the status of their vehicles throughout the service process.
- Provide accurate repair timelines and inform customers of any delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices to customers including a breakdown of services performed.
- Process payments and handle any billing inquiries.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about the latest automotive technologies and services.
- Provide customers with information about maintenance schedules and recommended services.
Qualifications :
Preferred:
- Entry level into Advisor role - Service department experience in a dealership.
- At least 1-2 years of car/automotive dealership experience.
- Experience with Subaru or other brand.
- Customer facing sales experience and ability to follow up on customer responses.
- General knowledge of vehicle mechanical operations.
- ASE Certification experience.
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Ability to multi-task in a fast paced environment.
Required:
- All applicants must be authorized to work in the USA
- Valid Drivers License and good driving record.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license.
Additional Information :
Compensation (hourly):
$17.00 per hour - Annual Income potential may be from $30000 to $40000
Schedule:
- Full Time
- Saturday availability
Its time to make the most important move of your career. From our cooperative team-based approach; to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
