Manager Enablement Operations
Manager Enablement Operations
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1 Vacancy
Job Description
Our GotoMarket (GTM) Enablement & Business Value team plays an integral part in connecting our gotomarket approach to customer value. Were interdisciplinary thinkers leveraging diverse business backgrounds in engineering education management consulting business operations (and more! to define manage and measure Datadogs global gotomarket motion. We empower all of Datadogs customerfacing teams with the right training skills and tools at the right time in order to maximize their ability to drive Datadogs next phase of growth.
At Datadog our managers are playercoaches: Were looking for someone to lead and build a team of enablement operations experts who will own complex programs and craft endtoend solutions to optimize Enablement & BV team workflows. Reporting to the VP of GTM Enablement & BV the Manager of the Enablement Operations team is responsible for building strategy managing and ensuring the success of our enablement tools and platforms. In addition to the GTM Enablement and BV teams this role will partner with leaders across Datadog (including GTM teams like Sales and Technical Solutions and other internal strategic functions like Internal Analytics and Sales Ops) to maximize Enablements impact on Datadogs GTM performance.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.
What Youll Do:
- Playercoach: Lead and recruit a highperforming enablement operations team to build and develop systems tools and processes to execute worldclass enablement programs. Roll up your sleeves to personally manage projects set new structures and coach your team
- Build processes for scale: Build repeatable processes and reporting to ensure the team operates efficiently and builds solutions that scale globally.
- Enablement toolstack owner: Lead our thinking in how to best build and maintain required tooling (i.e. LMS call listening AI video generators/speech recognition etc) integrate with other Datadog systems and build business cases or adapts toolstack (i.e. leads migrations) for new tooling as needed
- Removes operational bottlenecks:Partner to identify inefficiencies and propose improvements in operational processes/systems within GTM Enablement & BV. Designs and implements automated solutions to optimize workflows and increase team capacity.
- Dashboarding and standardized reporting: Design build and maintain interactive userfriendly dashboards/reports that provide insights into key business metrics and processes. Guide stakeholders to identify dashboarding/reporting requirements that align with their business objectives. Analyze and interpret dashboard data to surface opportunities for improvement.
- Digital Learning Experience:Define the gold standard for the digital learning experience. Guide teams to optimize for the UX and adult learning within the LMS and design programs that seamlessly bridge systems (LMSknowledge management platform etc.
Who You Are:
5 years of experience designing and optimizing processes and systems to drive efficiency in the technology sales and/or enablement space with at least 2 years experience of managing a team
Experience managing enablement toolstack (i.e. LMS CMS knowledge management and content authoring tools etc.
Strong experience in Tableau Looker or similar data visualization tools and manipulating complex datasets with SQL or Python
Proficiency with automation tools scripting and systems integrations.
Experience with Salesforce CRM. In addition experience with Excel and analytical skills
Ability to manage multiple projects simultaneously and deliver results within deadlines.
Excellent analytical and structured problemsolving skills with attention to detail.
Strong communication skills for crossfunctional collaboration and training
Thrives and delivers results in a fastbased environment
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.
Bonus Points:
Experience at a high growth SoftwareasaService or technology company
Experience enabling salespeople or technical gotomarket teams particularly with a structured methodology
Knowledge of DevOps or cloud technologies
Experience building scalable programs at a global company
Benefits and Growth:
- Bestinbreed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture opportunity to join our Community Guilds
- Intradepartmental mentor and buddy program for inhouse networking
- Continuous professional development product training and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Employment Type
Full Time
