Surgical Scheduler Remote
Surgical Scheduler Remote
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
This role is responsible for coordinating and scheduling surgical diagnostic and officebased exams and procedures according to provider schedules and established policies and procedures. This role is remote and will provide support to all sites of The Vascular Care Group utilizing the relevant scheduling software in each site (including Epic and Athena). In addition the Central Scheduler will provide scheduling procedural and financial instructions to patients while supporting the providers nurses and other clinical staff.
This role will report to the Director of Clinical Operations. This role is nonexempt.
Responsibilities
- Handle overflow scheduling tasks across all locations of the practice assisting with scheduling in periods when volumes exceed capacity or when ad hoc scheduling needs arise (e.g. PTO leave of absence etc.
- Maintain surgical and procedure schedules for the Practice as needed coordinating with inperson Schedulers
- Coordinate all necessary providers and clinical staff for procedures
- Maintain clear communication with patients and/or families throughout scheduling process
- Identify and communicate critical information including provider availability and special supply and equipment requests to nurses or other appropriate staff
- Maintain schedule for preoperative and postoperative patient appointments as necessary
- Assemble presurgical packet and operative notes for billing purposes
- Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems
- Liaise with hospital surgical personnel
- Monitor insurance authorization for procedures
- Provide patient appointment and procedure scheduling via both telephone and inperson interaction in office
- Provide a high level of customer service
- Support accreditation processes ensuring appropriate followup
- Maintain quality standards as it relates to HIPAA regulations
- Cover front desk operations as needed (remote or locally inperson)
- Assist with daily operations of the officebased facility as needed
- Complete ad hoc projects as requested
Requirements
- Minimum of a high school diploma Associates or Bachelors degree preferred
- 13 years healthcare experience preferred
- Excellent customer service skills
- Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed
- Excellent communication skills both written and verbal
- Past experience working in multiple EMRs (Epic and Athena preferred)
- Ability to perform multiple tasks in a busy medical setting
- Skill in using healthcare software and computer systems
- Willing to be available for local and/or regional assignments as needed
- Knowledge of HIPAA Medicare guidelines and health insurance
- Excellent followup skills
- Ability to work independently and problem solve as needed
Employment Type
Full Time
