IT Local coordinator
IT Local coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Company
Imerysis the worlds leading supplier of mineralbased specialty solutions for the industry with 3.8 billion in revenue and 13700 employees in 54 countries in 2023. The Group offers high valueadded and functional solutions to a wide range of industries and fastgrowing markets such as solutions for the energy transition and sustainable construction as well as natural solutions for consumer goods. Imerys draws on its understanding of applications technological knowledge and expertise in material science to deliver solutions which contribute essential properties to customers products and their performance. As part of its commitment to responsible development Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
IT Local coordinatorJob Summary
Job Purpose
The worlds leading supplier of mineralbased specialty solutions for industry with 14000 employees operations in more than
40 countries and 4.3 billion in revenue in 2022.
Imerys delivers highvalueadded functional solutions to a great number of sectors from processing industries to consumer goods. The Group draws on its understanding of applications technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources synthetic minerals and formulations. Imerys solutions contribute essential properties to customers products and their performance including heat resistance hardness conductivity opacity durability purity lightness filtration absorption and water repellency. Imerys is determined to develop responsibly in particular by fostering the emergence of environmentallyfriendly products and processes.
Digitalisation of the factory is a challenge for all organizations. Connecting the shop floor must be a global project if aiming at becoming a smart factory.
Breaking the cultural boundaries between Information technologies (IT) and Operation technologies (OT) enables Imerys to build its own path towards Manufacturing applications solution deployment.
The IT/OT team implements enforces standards and policies as defined by the Group.
The IT/OT team designs deploys and supports regional and Business areas specific solutions and applications.
This position is part of the IT/OT Support team
The IT local coordinator is responsible for IT Customer Care and IT OT operation support first at our Willebroek site but on others as needed be as secondary priority. She/He is the point of contact between the site and the IT groups to ensure compliance with group policies security and site daily operations needs. The IT local coordinator role is also to contribute to the smooth operation of the Global Help Desk and the Imerys computer network.
He / She will be responsible to act as IT local representative for change management requests
Workstations
Network
Infrastructure
Security
Applications
Asset management
Job Scope
Organization / BA : IGC
IT OT applications in coordination with solution editor or support
Application category Application:
SCADA WinCC
DCS PCS7
Historian IP21
WMS IGC portal
CCTV for production No Name
CMMS RIMSES
LIMS QC Lab
LIMS ABB analyzer
Network in coordination with Imerys network team
Maintain the integrity of endpoints in the CMDB by auditing and resolving any inconsistencies in the records and Asset management : Laptop PC workstation switches in coordination with Imerys ITCC
Key Tasks
Bear the global vision of support activities and ensure crosswise their strategic coherence with group global strategy business orientations organization and IT
Ensure that all support demands (Incident Requests Complains) are taken care of respecting quality and delivery delay expectations
Guarantee service delivery compliance with support processes and standards in place
Not only solve issues but work with a strong continuous improvement mindset.
Develop a strong understanding of projects impacting the service area and ensuring service impact is minimized
Act as a problem solver: technical (infrastructure network) functional (application) organizational (user training internal organization issue)
Have an escalation role within the operations and IT organization
Define follow up customer satisfaction indicators and present results to IT organization
Define and follow up support performance indicators to implement continuous improvement approach
International travels around Europe may require a physical effort associated with luggage and professional computer transportation. Hours can be extensive as well due to travels
Requirements
Bachelors or Masters Degree in Computer Science Information Systems or Engineering
5 years of practical experience in IT Service Support and Service Delivery in large heterogeneous enterprise level IT organization
Solid understanding of business processes and business dependencies on supported technologies
Fluent or native English speaker
Position Type
Full timeand
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race color religion sex national origin age marital status sexual orientation gender identity genetic information disability veteran status or any other status protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
