IT Support Technician

The Role

The IT Support Technician at Enso Village will be responsible for ensuring the seamless operation of all technology systems within the community. This role involves providing technical support to staff residents and guests by troubleshooting hardware software and network issues. The IT Support Technician plays a vital role in maintaining the integrity of Enso Villages IT infrastructure to create a secure reliable and userfriendly environment. This position requires excellent communication skills and a patient demeanor.

Key Responsibilities:

Provide Technical Support:

• Respond to support requests from staff and residents via phone email or inperson.
• Troubleshoot and resolve hardware software and network issues for both staff and residents.
• Assist residents with personal technology (e.g. WiFi mobile devices TV & audio).
• Escalate unresolved issues to external IT vendors or Director of IT when necessary.
• Implement security measures to protect systems and data against threats such as viruses malware and computer attacks.

Hardware & Software Maintenance:

• Set up configure and maintain desktop computers printers and other IT equipment.
• Manage the installation updating and troubleshooting of software applications used by the community.
• Ensure the reliable operation of WiFi networks and shared IT systems such as audiovisual equipment in shared spaces.
• Performs preventive and corrective maintenance on IT equipment including computers printers servers security camera systems and other peripherals.

System Administration:

• Assist with managing user accounts permissions and security settings for staff systems.
• Ensure proper operation and security of the LAN/WLAN/SDWAN and telecommunications systems.
• Perform routine backups system updates and patches for all critical systems.

Documentation & Reporting:

• Record technical issues and solutions in an internal ticketing or support system.
• Keep track of IT inventory including hardware and software licenses.
• Provide regular reports on recurring technical issues system performance and improvement opportunities.

User Training & Support:

• Provide oneonone support and training sessions for staff and residents to help them use technology effectively and safely.
• Develop easytounderstand guides or FAQs for common issues related to hardware software and network usage.
• Promote the use of technology to enhance the resident experience while ensuring user privacy and security.

Skills & Qualifications:

• Proven experience as an IT Support Technician or similar role preferably in a residential or community setting.
• Familiarity with wireless networks audiovisual systems and smart devices.
• Excellent problemsolving and communication skills with the ability to explain technical concepts to nontechnical users.
• Patience and empathy when working with senior residents ensuring they feel comfortable using technology.
• Ability to work both independently and as part of a team.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to translate technological processes to deliver clear stepbystep instructions into conversational language.
• Patient friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Ability to diagnose and resolve a variety of technical issues.
• Eagerness to learn new technologies and systems.
• Experience with IT asset management and support systems.
• Familiarity with accessibility technologies for older adults.

Education:

• Bachelors or Associates Degree in Information Technology Computer Science or a related field or equivalent experience.
• Relevant IT certifications (CompTIA A Network Cisco certifications).
• Familiarity with networking concepts such as DHCP DNS VLANs SDWAN SASE and VPNs.

Physical Requirements:

• Prolonged periods of sitting and standing.
• Ability to bend stoop and kneel.
• Ability to lift carry and push/pull up to 50 lbs.

As a responsible and safetyconscious organization we are committed to maintaining a secure and drugfree work environment. To ensure the wellbeing of our team members and uphold our values we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The salary range for this position is $30.00$38.00 per hour. This range provided as a general guideline and compensation decisions are dependent on a variety of factors including candidates work experience education/training key skills external nonprofit market data and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and wellbeing. Eligible team members are offered comprehensive benefits package including:

• Comprehensive Benefits: Medical dental and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Companypaid life insurance and longterm disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation sick days personal days and holidays.
• Healthy Meals: Subsidized organic nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds experiences and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications) we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race color religion national origin gender gender identity or expression sexual orientation pregnancy military or veteran status disability age genetic information or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request an accommodation

Required Experience:

IC