Motorcycle Technician Support Representative $18/hr+
Motorcycle Technician Support Representative $18/hr+
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1 Vacancy
Job Description
The Comoto Rider Support Team is currently looking for Technical Motorcycle Representatives for our next new hire class which is tentatively scheduled for October 6 2025!
Important Information:
- Compensation is $18-$20/hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives internal seasonal incentives seasonal overtime opportunities/bonuses attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete team members will be expected to transition to a new schedule which may include weekends.
- The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach FL; Philadelphia PA and North Las Vegas NV.
- This role requires mechanical knowledge of engines especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred a familiarity with wrenching is required!
Product Specialist / Customer Service and Sales / Customer Loyalty / Rider Support; this role is all of those jobs in one. This isnt just about answering customer calls: You love bikes you love working on bikes and you love helping riders get the parts and technical assistance they need. Youre the one your buddies call when their bike has an issue and you reliably have a solution for them! You are an excellent communicator both verbally and written.
Our Technicians must be be two-wheel aficionados that are devotees of the powersports industry and understand the importance of finding the right parts assuring a great customer experience driving sales and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles Cycle Gear and RevZilla.
Our next Rider Support Tech Team Member will:
- Handle all ranges and levels of interaction with customers via phone email and live chat.
- Assist with questions pertaining to fitment application modification and selection of motorcycle parts gear and accessories.
- Answer standard customer service questions as required such as assisting customers with returns lost packages and placing orders.
- Take service to the next level and help customers place orders for a complete customer experience.
- Continually learn about motorcycles new and old across manufacturers and riding disciplines to better keep our customers on the road.
- Work with our logistic tech supplier order management teams as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detail-oriented proactive and conscientious with a commitment to self-improvement.
- Accept coaching and leave the ego at the door understanding that everyone has more to learn about motorcycles.
- Be a clear and concise communicator both verbally and through writing.
- Help customers all day every day.
Qualifications :
Our next Customer Service and Support Associate will have:
- Commitment to Comotos Core Values. You can learn more about those here.
- Passion for motorcycles is required!
- Advanced overall knowledge of motorcycle engines parts and accessories (required)
- Working knowledge of additional power sports equipment including dirtbikes UTV ATV Scooters and Snowmobiles is a bonus
- Previous experience wrenching on bikes in a professional setting is strongly preferred
- Personal experience working on motorcycles is required.
- Computer skills including competent typing speed internet navigation and ability to learn new systems effectively.
- Past experience with customer/invoicing databases a major plus.
- Sound problem solving and analytical skills
- Established communication interpersonal and listening skills
- Ability to interact and work in a fast-paced team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours including nights and weekends
- Experience in retail service or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Motorcycle Tech School graduates preferred!
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
