League Development Manager
League Development Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose of the Role
TheLeague Development Managerwill lead the growth management and innovation of USTA Adult League programs ensuring alignment with organizational goals and player needs. Collaborating closely with the Director of USTA Leagues this role oversees league operations drives participation through strategic initiatives and supports the successful of league championships. By providing leadership to Local League Coordinators and fostering relationships with key partners the League Development Manager will play a pivotal role in expanding and evolving league programs to meet the needs of current and future players across the region.
Responsibilities:
Leadership & Program Development
- Establish strategic priorities for USTA League programs in collaboration with the Director of Leagues to drive innovation and growth.
- Lead and support Local League Coordinators in implementing initiatives that foster program expansion including engaging underserved communities and piloting new programs.
- Monitor and analyze participation trends player feedback and budget performance to guide datainformed programmatic improvements.
- Collaborate with stakeholders such as volunteers club managers and league captains to promote program growth and engagement.
- Provide expertise and training to Local League Coordinators on key areas like program regulations rating systems and digital administration platforms.
- Leverage tools like Tableau to analyze data and deliver actionable insights that support local program growth.
Program Expansion & Innovation
- Identify opportunities for program growth by establishing partnerships with local community organizations clubs and parks.
- Implement new technologies to enhance participant experiences and streamline league operations such as digital platforms for registration scheduling and reporting.
- Regularly review and improve processes to enhance customer experiences and operational efficiency.
Collaboration & Teamwork
- Partner with the Marketing Department to create promotional materials and campaigns that increase program visibility and participation.
- Collaborate with the Recreation Department to build bridges between social tennis programs and USTA Leagues ensuring smooth transitions for players.
- Expand programming in public parks to strengthen the connection between communitybased activities and USTA league participation.
- Deliver highquality customer service ensuring all interactions meet organizational standards.
- Develop and manage league budgets in partnership with stakeholders ensuring fiscal responsibility and program growth.
- Prepare monthly reports on participation financial performance and program risks to guide decisionmaking.
- Represent USTA Adult League tennis at regional and national meetings.
- Stay informed about technological platforms like TennisLink Serve Tennis and trends like World Tennis Number (WTN) to support player engagement.
Event Support & OnSite Presence
- Provide onsite support for inperson events and programs to ensure successful and participant satisfaction.
Supervisory Responsibilities
- Manage and guide Local League Coordinators providing training feedback and support to optimize their performance.
- Oversee recruitment onboarding and goal setting for staff ensuring alignment with organizational strategies.
- Monitor team workflows and provide ongoing performance evaluations.
- Address and resolve conflicts thoughtfully ensuring compliance with company policies.
- Approve and manage timeoff requests and expense reimbursements.
- Foster professional development and career advancement opportunities for staff.
Requirements
Who we seek:
- Mission and culture contributor: First and foremost someone committed to the mission and vision of USTA New England.
- Excellent communicator: Someone who is skilled at and enjoys keeping everyone informed about what is going on and can do so succinctly and compellingly. This includes written and verbal communication.
- Best in Class Customer Service: Beyond just answering questions someone who thrives while problem solving and helping others. You have a track record of engaging others and have solid conflict resolution skills. We seek someone who respects and embraces the diversity of everyone whom they encounter whether virtually or in person.
- Eagerness to Innovate: We dont like to follow the status quo. We want members of our team to constantly innovate find new ways to be more effective explore processes and tools that reduce workload tweak and build our programs and services through new ideas and concepts.
- Savvy Computer Skills: Proficient with Google Drive and Microsoft Office Suite. Comfortable learning and using new technology platforms. Familiarity with social media platforms including but not limited to Meta Instagram LinkedIn YouTube etc.
- Great organizational skills and followup: Someone with a good foundation of personal organization that gives you the confidence to reach deadlines and achieve outcomes amidst competing priorities.
- Superstar Initiative: Someone who is selfmotivated actionoriented and resourceful in accomplishing your work. You are someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in your approach to your work.
- We Care For Our People: Beyond individual contributions we seek someone who enjoys brainstorming and working with volunteers as well as internal and external clients. You have a track record of effectively steering deploying or engaging others towards specific desired outcomes.
- Minimum qualifications: Must hold a bachelors degree. May consider an equivalent combination of education and experience. Must live in New England. Must be able to travel to the Westborough MA office at least once a week and travel between locations. Must be able to work some flexible hours including evenings and weekends.May need to transport 25 pounds; reasonable accommodations can be made as needed.
Benefits
Compensation will be commensurate with experience falling within $57000 $64000
Eligible to enroll in our BC/BS medical insurance plan subject to plan requirements
Eligible to enroll in BC/BS dental insurance subject to plan requirements 100 of monthly premium paid by USTA NE
Eligible to enroll in EyeMed vision insurance subject to plan requirements 100 of monthly premium paid by USTA NE
Paid short and long term disability insurance up to 60 of the annual base salary;
Accidental death and dismemberment and life insurance up to 3X your annual base salary not to exceed $premiums paid by USTA NE
Eligible to enroll in medical and dependent care flexible spending accounts FSA and a health savings account HSA subject to the plan eligibility requirements
Eligible to enroll in the company retirement plan. The company will match employee contributions up to 3. Additionally employees have access to company funded independent third party advisors for consultation and employee education.
Employerpaid access to our employee assistance program EAP which includes mental health counseling health advocacy services legal and financial consultation
10 days of paid personal time off PTO 40 hours of paid sick leave per year 3 paid floating holidays subject to USTA NEs applicable accrual and carryover policy
20 paid holidays 3 paid floating holidays 2 halfday early closings per calendar year
Eligible to participate in company sponsored workplace wellness programs including personalized coaching with BoonHealth
Eligible to participate in optional Pet insurance Total Pet Plan and Wishbone pet insurance subject to plan requirements
Use of a company laptop and cell phone or monthly phone stipend
Professional Tennis Registrys PTR ACE Scholarship: Commit to becoming a PTR Level 1 certified coach for a reduced price of $129 (savings of $200
Three 3 complimentary USTA New England Adult League registrations per year
USTA New England Diversity Statement
We are committed to a diverse equitable and inclusive workplace in which everyone is welcomed valued and supported. USTA New England recruits employs compensates and promotes without regard to race color religion sex sexual orientation gender identity or expression national origin age physical or mental disability genetic or family medical history marital parental veteran or military status political affiliation or any other status protected by applicable federal state or local law.
Required Experience:
Manager
Employment Type
Unclear
