Service Advisor
Service Advisor
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Job Description
Now Hiring: Automotive Service Advisor Join Our Winning Team!
Glendale Chrysler Jeep Dodge Ram is searching for a topperforming Service Advisor to join our highperforming Service Team. We are looking for motivated individuals with a passion for exceptional customer service and a commitment to providing the best service experience in the industry.
Why Join Us
- Competitive Pay Plan Earn based on performance and customer satisfaction
- FullTime Union Position (Automotive Lodge Local 777
- 100 EmployerPaid Health Dental and Vision Insurance for You and Your Family
- CompanyPaid Pension Contributions
- Optional 401(k) Through Machinists 777 Union
- Paid Holidays Vacation and Personal Days
- ManufacturerPaid FCA Training to Advance Your Career
What Youll Do:
The Service Advisor is the bridge between our customers and technicians ensuring a seamless and satisfying service experience. Responsibilities include:
- Building and maintaining strong relationships with customers
- Greeting and consulting customers on service needs in a professional manner
- Conducting thorough vehicle walkaround inspections to identify and document concerns
- Advising customers on recommended services and upselling when appropriate
- Providing accurate time and cost estimates for repairs and maintenance
- Keeping customers informed about their vehicles service progress and any changes
- Managing live service calls and ensuring customer inquiries are handled promptly
- Reviewing completed services to ensure quality work before delivering the vehicle to the customer
- Processing warranty repairs according to manufacturer guidelines
- Ensuring compliance with state and federal automotive repair laws
What Were Looking For:
- Two to five years of experience as a Service Advisor preferred
- Strong customer service skills and ability to build longterm relationships
- Experience maintaining high customer satisfaction scores (FCA Customer Experience Survey a plus)
- Strong organizational and communication skills
- Experience with DealerTrack or FCA Warranty systems is a plus
- Valid drivers license required
- Must pass preemployment drug test background check and driving record screening
Why Choose Glendale Chrysler Jeep Dodge Ram
For more than 50 years we have been a trusted part of the St. Louis community. As one of the top volume dealerships in Missouri we lead the way in customer satisfaction and service excellence. We offer longterm career stability ongoing training and a work environment where you can grow and thrive.
Ready to Take Your Career to the Next Level
If you are an experienced Service Advisor looking for a rewarding highgrowth opportunity with industryleading benefits apply today and become part of our awardwinning team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
