Warranty Administrator - Technical Oversight
Warranty Administrator - Technical Oversight
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$ 63000 - 84000
1 Vacancy
Job Description
Overview
CNH Industrial is a worldclass equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground we are passionate about bringing Innovation Sustainability and Productivity to all that we do. As a truly global company CNH Industrials 37000 employees form part of a diverse and inclusive workplace focused on empowering customers to grow and build a better world through our core brands: Case IH STEYR New Holland Agriculture CASE and New Holland Construction.
The Warranty Administrator Technical Oversight will provide leadership and technical oversight to the Warranty Claims Processing team. Ensure appropriate and legitimate processing of warranty claims through regular reviews and audits of submitted claims. Develop and deliver necessary training to claims assessors dealers commercial brands Field Service managers and all other internal/external stakeholders. Review and adjudicate high dollar Delegation of Authority (DOA) claims and technically challenging claims. Support warranty process and system projects through design input and user acceptance testing. This is an office based position located in either New Holland PA or Oak Brook IL.
Responsibilities
Apply facts and resources to process high dollar technical or exceptional claims within delegation of authority guidelines.
Prepare and escalate higher value or exceptional claims through the appropriate process.
Control claim processing volumes to ensure claims processing meets service levels.
Connect with dealers and/or Brand field organization on specific claim issues.
Provide handson support interpretation of warranty policy implement standardized methodologies for claim adjudication processes and procedures to improve quality and consistency adhoc training for claims processing team.
Provide dealer training as required including infield and Webinar format.
Work with the Warranty Team Lead to support administration of warranty policy warranty claim audits technical instruction on warranty claims advise internal and external stakeholders resolve dealer inquiries through WIT.
Be the warranty subject matter expert to both internal and external stakeholders.
Qualifications
- Associates Degree or equivalent experience plus 2 years experience and knowledge of business practices or
- High School Diploma or equivalent experience plus 5 years experience with mechanical automotive agriculture construction dealership and/or claims experience.
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical dental vision disability and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave flexible work policies opportunities for selfdevelopment and paid leave for specific activities. Click here for more information!
The annual salary for this role is $63000 $84000 plus any applicable bonus (Actual salaries will vary and will be based on various factors such as skill experience and qualification for the role.
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights by viewing the federal EEO is the Law poster here. CNH Industrial participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. You can view additional informationhere.
If you need reasonable accommodation with the application process please contact us at
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race colour religion sex sexual orientation gender identity nationality place of origin disability marital status family status age or any other ground prohibited by applicable provincial human rights legislation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
