Customer Service amp Documentation
Customer Service amp Documentation
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role:Customer Service & Documentation
Designation: Assistant Manager to Manager
Experience: 45 years
Location: Mumbai (Andheri)
Roles & responsibility
- Coordination with shipper/ consignee for smooth movement from the Loading till destination
- Export & Import pricing Air & Sea both.
- Complete coordination includes the daily updates of container pick in sea export/import and in air handover at the warehouse / at agents warehouse.
- Planning /booking and movement of cargo and coordination of loading/ onboarding and updating the same to client for smooth coordination.
- Sending of prealert to agent and coordination till knee door.
- Updating the client by maintaining the Daily status report
- Well versed with ACD and ISF filing and IGM filing in case of import both air and sea
- Preparation of invoice and finalizing the invoice till job closing
- Following up on the arrival of air and ocean cargo with respective Airlines Liners or freight forwarders and confirm the same to the clients.
- Coordinate with clients for necessary documents for Customs clearance.
- Solving the Problems related to Documentation.
- Updating the clients regarding the status of consignments from time to time
- Preparing daily weekly and monthly consignment statements and providing the same through email to the clients.
- Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients.
- Meeting with the client and making them understand the charges for different countries.
- Ensure proper coordination with the clients.
- Work as a Marketing Consultant for the assigned clients.
- Keeping track of the sales and customer complaints.
- Handling Export Shipment.
- Offering export quotations and price negotiations. (FOR SEA)
Employment Type
Full Time
