Intern - Customer Service
Intern - Customer Service
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Job Description
Title: Intern Customer Service
About GlobalFoundries
GlobalFoundries is a leading fullservice semiconductor foundry providing a unique combination of design development and fabrication services to some of the worlds most inspired technology companies. With a global manufacturing footprint spanning three continents GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information visit .
Introduction:
The Intern Customer Service will be responsible for various report generation backend processing queue monitoring adhoc requests etc. in addition to handling basic order management tasks.
(KPIs: Accuracy Processing within the stipulated TAT)
Your Job:
- Running extracting triaging and sharing reports in regular intervals
- Preparing presentation decks
- Monitoring email alerts case queues and informing/followingup with the required team members.
- Supporting adhoc requests
- Responding to customer emails
- Entering various information in CRM/ERP which may include purchase orders pricing quote ship methods etc.
- Monitoring the customers backlog in ERP
- Managing contact set up and subscription.
- New Order Entry including PI PO OU B2B set up.
- Working on Change Order CRD date ship to address forwarder part conversion
- Ensuring that GLOBALFOUNDRIES policies legal regulations and audit requirements are met and maintained.
- Participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence.
- Providing supporting documents to auditors to ensure compliance.
- Performing all activities in a safe and responsible manner and supporting all Environmental Health Safety & Security requirements and programs
Required Qualifications:
- Education: Bachelors Degree
- Language: Great command over English (Oral and Written)
Must have Traits:
- Passionate about serving customers.
- Expert level knowledge of MS Office Suite
- Accuracy in preparing & reporting data/numbers.
- Attention to detail and ability to meet deadlines.
- Out of the box thinking
- Flexibility to work in shifts.
- Highly developed sense of integrity and commitment to work
- Ability to solve problems with logical thinking and analytical skills.
- Project management skills
- Ability to work within a team environment learn and grow.
- Focused and selfmotivated
#InternshipProgramIND
GlobalFoundries is an equal opportunity employer cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity efficiency and innovation whilst our employees feel truly respected valued and heard.
As an affirmative employer all qualified applicants are considered for employment regardless of age ethnicity marital status citizenship race religion political affiliation gender sexual orientation and medical and/or physical abilities.
All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks medical screenings as applicable and subject to the respective local laws and regulations.
To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires the appointment is contingent upon the provision of a copy of their COVID19 vaccination document subject to any written request for medical or religious accommodation.
Information about our benefits you can find here: Experience:
Intern
Employment Type
Full-Time
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