DescriptionJob Summary:
The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. The Interpreter accurately and skillfully interprets oral communication and basic written information related to the healthcare encounter between the Limited English Proficient (LEP) customer and the care team. The interpreter also serves as a cultural broker clarifier and advocate to ensure positive clinical outcomes.
Position Highlights:
- Department: Language Access
- Location: Winston Salem Medical Center
- Shift Schedule: MF 8am5pm
What We Offer:
- Day 1 Health Coverage:Amazing health insurance with the option of copay or HSA eligible plans
- Wellness Incentives:Up to $1350/year in wellness incentives through our LiveWELL program
- Education:Eligible for ourPrepaid College Tuition Assistanceprogram (up to $5250/year)!
- Parental Benefits:Six weeks paid birthingmother maternity leave & four weeks paid parental leave
- Retirement:Up to 7 employerpaid retirement contributions
Education Experience and Certifications:
- High school diploma required. 1year related experience required. Bachelors degree preferred.
- Knowledge of medical terminology and prior experience in a healthcare setting is required.
- National medical interpreter certification preferred.
- Demonstrated knowledge of oral/written language pair competency by successful completed an Interpreter Language Assessment required.
- Competition of 40hour Medical Interpretation Training Program within 1 year of hire required.
Essential Functions:
- Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: Inperson interpreting telephone interpreting video interpreting basic translation.
- Leverages the use of technology as needed to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customer as needed.
- Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed.
- Interprets information regarding the patients and familys healthcare needs. Scenarios may include patient education appointments discharge instructions procedures emergency encounters assessments etc.
- Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
- Acts as a cultural broker by educating caregivers on the understanding of patients culture in relationship to healthcare.
- Fully abides by the healthcare systems professional conduct standards executes job duties in an ethical manner and follows national practice standards.
- Translates basic written information as needed and within department guidelines.
- Serves as a cultural mediator and educate customers appropriately.