Concierge Seasonal Advisor

Have an eye for style We are hiring Seasonal Advisors at our Concierge Centre in Toronto ON to start April/May 2025. Apply today your lifelong career in fashion might launch here.

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Concierge offers you the opportunity to join our dynamic highperforming team as we deliver Everyday Luxury to the world. So much more than a customer care centre hence the fancy name Aritzia Concierge plays a pivotal role in the experience of our clients providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

Were proud to offer industry leading wages starting at $20/hr. with unlimited growth potential at Aritzia.

Youll receive a worldclass Concierge education including a comprehensive onboarding program designed to set you up for success. As a top performer you will have the opportunity to join the team permanently or be invited back next season.

THE ROLE

As a Seasonal Concierge Advisor you will:

• Deliver worldclass client service across all channels including Live Chat Phone and Email
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

The Seasonal Concierge Advisor has:

• The passion for providing worldclass client service and building long lasting client relationships
• An aspirational sense of individual style
• The desire to thrive on a highperformance team
• The commitment to learn and apply Aritzias values and standards
• The ability to communicate effectively in English (written and verbal)
• The aptitude for learning and navigating diverse technology systems

Retail contact centre customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Seasonal Concierge Advisor you have:

• The ability to commit to a fixed term contract beginning April/May through July/August 2025
• The ability to work 30 hours per week for mandatory training in your first two weeks
  • Training is typically scheduled Monday to Friday from 8:00AM 2:00PM or 2:30PM 8:30PM EST
• The ability to work shifts within our operating hours of 9AM 9PM EST (including evenings and weekends)
• No extended time off from April/May through July/August during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

THE COMPENSATION

The starting wage for this position is $20/hr.

Aritzias Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our payforperformance philosophy. Along with aspirational workspaces elevated employee perks and experiences we provide it all.

THE PERKS

Some of the industryleading benefits you will receive working at Aritzia:

• Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
• Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
• Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.
• The Extras We also offer a multitude of other perks like drycleaning hotel and restaurant discounts and selfcare promos.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.