Sr Client Relations Specialist
Sr Client Relations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Sr. Client Relations Specialist
Locations: Kansas City MO; Boston MA; Braintree MA Hybrid
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Establish & lead collaborative relationships between customers and the SS&C organization
- Communicate with customers via conference calls written electronic correspondence and in facetoface meetings
- Educate customers on implementing our products and services
- Analyze anticipate and identify customer needs and recommend innovative solutions
- Complete system change requests
- Research and resolve any system issues reported by customers
- Leverage extensive inhouse training programs for industry knowledge and product expertise
- Mentor & lead less experienced associates
- Establish work priorities plan projects and ensure timelines are met
- Prepare status reports for customers
- Coordinate facetoface meetings with customers onsite and at their location
- Ensure contractual obligations are achieved
- Assist with budgeting billing and contract administration
- Assist in onboarding new customers as they transition to SS&Cs industry leading solutions
What You Will Bring:
- Bachelors degree and 3 years of client facing workrelated experience required ideally in financial services with a preference for experience in transfer agency.
- Excellent written and verbal communication skills
- Strong project management skills
- Problem solving and numerical reasoning skills; ability to analyze data and take action
- Career oriented highly motivated and selfstarting individual
- Ability to work in a fast paced team environment
- Efficient time management with strong organizational skills
- Ability to quickly learn and adapt to new systems processes plans and programs
- Proficiency in use of business productive tools such as word processing spreadsheets data management project management and presentations
- Proficiency in use of tools such as word processing JIRA Chorus/AWD TAand Microsoft Excel
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: www.ssctech/careers.
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Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Senior IC
Employment Type
Full-Time
