Service Dispatcher
Service Dispatcher
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
The Service Dispatcher reports to the Service Manager and Office Manager and is responsible for assisting in the administration field productivity and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
- Paid Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- YearRound Work
- Health Insurance Benefits
- 401K
- Profit Sharing
Initiative integrity organizational and supervisory skills are essential to achieving departmental and corporate goals in this position. Jobrelated contact can occur with virtually all demographic groups with the majority of daily contacts being with Swann Mechanical Services service technicians suppliers and service customers. Representative duties include:
- Assisting the Service Manager in the planning organizing and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Cooperating with all Department Managers in support of all facets of the Service Departments goals and objectives.
- Helping in the resolution of customer complaints in a timely efficient and costeffective manner and reporting all such incidents to the Service Manager.
- Working with suppliers on issues pertaining to parts performance reliability pricing and availability; while reporting difficult and high profile problems and issues to the Service Manager.
- Performing related stafflevel duties as directed by the Service Manager and/or Office Manager.
Job Qualifications:
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
- Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR field suppliers and the hearing impaired.
- Basic knowledge of HVACR technology including the ability to provide support and even advice to an onsite technician.
- Knowledge of HVACRrelated terms training jobcosting marketing and sales.
- Ability and initiative to work a nonstandard schedule including a willingness to be oncall for purposes of taking emergency service calls.
- Ability to serve as the Service Manager in the absence of the incumbent.
- Physical ability and initiative to meet with customers on the jobsite to demonstrate Swann Mechanical Servicess commitment to superior customer service and concern for its clients.
- Skill and ability to sell service jobs and service contracts facetoface in a letter and on the phone.
- Ability to comprehend and implement applicable federal state and local government laws rules and regulations as they apply to the HVACR industry.
- Ability to assist technicians scheduled for call duty in delivery of prompt efficient service to afterhours customers.
- Knowledge of Excel Work Adobe Acrobat and Service Titan
- Current GA drivers license.
Compensation: $15.00 $20.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Employment Type
Full-Time
Key Skills
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