Customer Success Engineer
Customer Success Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
HPs Digital Solutions team is looking for a senior UK based post sales technical customer success engineer to join the team to help customers implement HPs software solutions with a primary focus on DEX. While the role is primarily postsales this candidate will also assist in strategic presales technical activities with prospects and ensure that customers are properly supported after the sale is made.The ideal candidate understands Microsoft Windows endpoints Azure Intune and has experience with service delivery.
KEY QUALITIES FOR SUCCESS
- Agile Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
- Lead Strategically Execute Tactically. Ability to think engage and lead strategically (including with senior business leaders) and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
- Leverage Insights Customer Orientation.Use data to deliver actionable insights to customers to demonstrate value of HPs Digital Solutions.
PRIMARY RESPONSIBILITIES:
- Serve as the customers postsales HP Digital Solutions expert.
- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customers environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customers voice internally airing their feature requests support issues and concerns and championing them to solution.
- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners customers and other stakeholders.
- Provide technical management & escalation within accounts providing customers with access to product and engineering teams for issue resolution.
- Play a proactive role including account and business relationship technical management activities.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
PREFERRED QUALIFICATIONS
- Solid experience in services delivery involving endpoint solutions.
- Technical understanding of endpoint solutions and how these solutions are managed.
- Customerfacing experience including understanding of customer success for softwarebased services.
- Exceptional collaboration and relationshipbuilding skills with the ability to develop strong working relationships at all levels of management both within the customer organization and within HP.
- Technical knowledge of software deployment tools & techniques such as SCCM Intune PowerShell scripting etc.
- At least 10 years related technical experience developing implementing managing and sustaining Enterprise global IT systems.
- Good understanding of Windows endpoint OS and OS management.
- Hands on experience with deploying troubleshooting and updating endpoint software.
- Comfort communicating navigating and sustaining relationships at all levels within targeted accounts
- Bachelor of Sciences: Computer Engineering Systems Engineering or relevant experience.
- Travel is expected to support customer activities.
Job
ServicesSchedule
Full timeShift
No shift premium (United Kingdom)Travel
25Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
