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You will be updated with latest job alerts via emailThis role will lead and support a FCA Quality Assurance team instilling a strong compliance led customer centric approach to auditing customer interactions and journeys. You will be at the core of the team protecting our business and our customers by ensuring all interactions meet Threes high standards.
You will be responsible for conducting regular quality and compliance monitoring of your teams audits to ensure your team are meeting regulatory standards and identify areas of improvement. You will work with your team to make sure they consistently meet the predefined monthly quota for audits calibrations and reporting. Developing efficient ways of working to give clear accountability to your team and making all targets achievable. You will coach and support your team to achieve their personal professional and performance goals. You will have the opportunity to support effective change through continuous identification and implementation of operational best practices.
There will be a requirement to work across multiple channels of customer interaction to ensure all customer outcomes are fair and compliant. Developing a large stakeholder network along the way to support the business in implementing improvements were required to address compliance or customer experience issues.
You will join an established QA function made up of different teams and providing you with a great support network from the outset.
In addition to our key regulatory monitoring for our FCA regulated products you will also manage the reviews of our customer conversations and monitoring against our wider regulatory obligations. Ultimately you will ensure all regulatory requirements are always met including the accurate use of the FCA compliance framework within your team.
Please note some periodic travel to Reading and India may be required as part of this role.
What you will be doing in the role.
Qualifications :
The type of person we are looking for.
Additional Information :
What youll receive in return
Our people make us who we are. Were a diverse and inclusive bunch and its important you can feel you belong here. We value everybody for who they are and what they bring to the table supporting one another as we continue to deliver for our customers.
With that in mind if you do not tick every box in the job advert above there are likely other valuable attributes and skills you have that would make you a great addition for the team. So if you feel this role is for you then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race gender identity sexual orientation age religion disability marital status family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail our core hours at Three are between 10:00 and 16:00 with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
Remote Work :
No
Employment Type :
Fulltime
Full-time