Inside Sales Agent

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with DalTile a subsidiary of Mohawk Industries.

Our closeknit team of dedicated professionals has made us the success we are today. In exchange for their hard work we support our people with a familyfriendly work environment a commitment to promoting from within unique benefits that go beyond just medical and dental and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you take the first step forward and explore a career with DalTile.

DalTile is currently seeking an exceptional CSC Inside Sales Agent to join our TEAM! As the CSC Inside Sales Agent we need someone ready to provide a variety of support such as managing the CRM system handling customer calls and upselling.

Primary Objective

Provide customer account management service by coordinating and managing call lists selling agility systematic updates order inquiry product information order status customer returns and transportation management in a call center environment.

Primary Function and Scope

• Manage daytoday profiles to log and track calls.
• Creative and innovative in the sales approach to drive revenue and growth of accounts.
• Processes orders timely accurately and thoroughly while enhancing sales opportunities with customers.
• Advanced troubleshooting skills and ability to handle and address escalations
• Exhibit comfort in upselling and providing options in products to increase sales.
• Performs various office administration duties such as keying in orders processing faxes preparing reports and following up to ensure customer satisfaction with order development.
• Collaboration with sales team Sales Service Centers vendors Customer Support teams and buyers to increase the Customer Experience.
• Acquire knowledge of customer base and unique customer requirements for selling to Dal customers.
• Performs other related duties and special projects required to help move the paradigm of The Customer Selling Experience as required.

Experience and Knowledge Required

• Requires high school diploma or GED
• Associate degree preferred but relevant work experience considered instead of degree
• 2 or more years of Sales Call Center or Customer Service experience required with a focus on Customer Account Management
• Inside Sales experience desired

Competencies

• Strong selling skills and Customer Service
• Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals
• Ability to multitask
• Excellent organizational analytical and problemsolving skills.
• Strong selfdirected organizational skills to organize time effectively on a daily and weekly basis.
• Must be a team player

Other Pertinent Job Information

While performing the duties of this job the employee is regularly required to stand use hands and reach with hands and arms. The employee is required to walk stoop kneel crouch or crawl. The employee may sit climb balance talk or hear. Specific vision abilities required by this position include close vision peripheral vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package career opportunities and an environment of creativity and growth. Examples include: Company Match on 401kEmployee Purchase Discount and Tuition Reimbursement.

DalTile is a proud supporter of our U.S. military veterans and their families Thank You for Your Service!
Active military transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Dont Work participant.