Customer Experience Representative
Customer Experience Representative
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Job Description
The Playaway Products team is hiring a Full Time Customer Experience Representative to help support our growing business! This role will focus on providing exceptional customer support to public libraries and PreK12 schools while also building and maintaining internal relationships with our Account Mangers and internal stakeholders.
Were looking for a dynamic candidate who thrives in a fastpaced environment and excels at managing multiple tasks with efficiency. The ideal candidate is passionate about literacy and education with a strong ability to problem solve communicate clearly and dedicated to providing an exceptional customer experience.
Duties & Responsibilities
- Provide thorough customized solutions and worldclass support as the first line of inbound communications through channels including answering phones managing email responses and monitoring our live chat tool.
- Manage business order needs including order entry tracking and shelfready processing.
- Develop and maintain strong relationships with our Public Library and PreK12 Account Managers and other internal partners to align on effective resolutions and messaging depending on the needs of the customer.
- Facilitate business critical information and customer data updates within our Customer Relationship Management (CRM) tools.
- Provide customer training and education on Playaway Products and web properties.
- Quick adoption and mastery of our internal CRM NetSuite and our customer support software Zendesk.
Qualifications :
- Superior critical thinking and problemsolving skills.
- Proactive professional with a strong ability to take ownership of tasks and responsibilities.
- Positive person with an optimistic mindset.
- Friendly and professional contributor with excellent written and verbal communication skills.
- Tech savvy with a proficiency in smartdevices and computers.
- Meticulous attention to detail.
- Proficient in Microsoft Office applications including OneDrive Word PowerPoint Excel and Outlook.
- Strong organizational skills with the ability to shift focus in our fastpaced environment.
- Works well independently and as a team player to achieve both personal goals and strategic team goals.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Fulltime and qualified parttime employees are eligible for our comprehensive benefits program. Our range of benefits include but are not limited to Medical/Prescription drug insurance Dental Vision Health Care/Dependent Care Flexible Spending Account Health Savings Account PreTax and Roth 401(k) Short and LongTerm Disability Insurance Life/AD&D Insurance Student Loan Repayment Program Educational Assistance & generous paid time off.
Playaway Products is a subsidiary of Penguin Random House. Playaway Products and Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
