Vibee - Seasonal Fan Experience Coordinator
Vibee - Seasonal Fan Experience Coordinator
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Job Description
Job Summary:
WHO ARE YOU
Do you enjoy live events Do you excel in fast paced creative environments Then youre in luck! We are looking for a highly motivated selfstarter who embodies both a passion for music and a love of the live event experience. Is this you Read on
WHO ARE WE
Vibee is a global destination experiences company providing exclusive hotel & ticket packages to the best music festivals concerts and destinations worldwide. We connect global travelers & music fans to curated Vibee destination experiences as well as events from ourexclusive partners like Live Nation Insomniac Events C3 and more.
This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the
buzz!
THE ROLE
Vibee is seeking a highly motivated and proactive Fan Experience Seasonal Coordinator to join the Fan Experience Team. This position will answer inbound phone calls voicemails emails and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting all while providing exceptional service and working towards a goal of one contact resolution. This position requires the use of a computer and to be in office out of Las Vegas NV. Employee will work a maximum of 30 hours per week on a flexible schedule subject to employees availability. This position reports to the Director of Fan Experience.
RESPONSIBILITIES
Resolve high volume customer queries in an efficient and timely manner
Provide the highest level and quality of customer service at all times ensuring customer confidence
Utilize verbal electronic paper and other means of communication with customers and make suggestions for the improvement of communication systems
Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
Adhere to all company and departmental processes procedures and policies
Other projects and tasks as needed if available and willing
QUALIFICATIONS
High School Diploma or equivalent and a Bachelors degree is considered a bonus
2 years of phone and email experience in hospitality live events ticketing or a related customer service industry
Experience using Microsoft Office and GSuite programs
Must be able to perform in a fastpaced multipledemand work environment
Excellent oral and written communications and organizational skills
Must have problem solving skills active listening skills and be able to multitask
Exceptional customer service and organizational skills
Demonstrated ability to build and foster relationships both internally and externally and work in a teamenvironment.
Proven to perform well under pressure; managing multiple priorities simultaneously
A positive winning approach incorporating integrity confidentiality and discretion
Ability to work evenings & weekends on a flexible schedule
Strong technical skills in Microsoft Excel and Word as well as Google Docs and Sheets
Must be an active problem solver instilled with a sense of urgency for projects large and small
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by
Vibee for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employeereferrals outside advertising employment agencies Internet recruiting job fairs college recruiting and search firms.
Required Experience:
IC
Employment Type
Part-Time
