Marketing and Operations Program Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

OverviewResponsible for Marketing and Operational Projects Management within KLAs Services business unit focusing on building tools repositories process improvement and automation to support the Product Marketing teams $2B activities. Reports to the Sr. Director of Marketing Operations & Development.

Responsibilities

• Understand the operational complexity of various Services marketing processes and systems and create requirements to improve and automate them wherever possible. Serve as the Subject Matter Expert for the entire Services ecosystem understanding how various software systems and stakeholders interact. Drive the development of improved workflows for complex interdepartmental processes.
• Lead key initiatives to solve problems hindering Services growth or customer satisfaction. Collaborate with crossfunctional teams to improve KLA Services systems processes and policies. Secure buyin from key stakeholders across the company. Execute targets and provide regular updates to senior management.
• Act as the Services Marketing representative in crossfunctional projects providing both customerfocused and businessfocused guidance during meetings.
• Maintain and update appropriate service policies and T&Cs. Create own organize and maintain a database of policies and collateral.
• Design and conduct internal and external surveys to enhance product and market insights.
• Develop a deep understanding of the service business from both commercial and operational perspectives with a particular focus on marketing operational activities around product creation and deployment. Continually seek areas for improvement.
• Initiate propose and manage various projects needed to accomplish this job. Recommend solutions including commercially available external options to improve efficiency and effectiveness.

Minimum Qualifications

• The ideal candidate views obstacles as opportunities rather than barriers.
• Strong interpersonal skills and the ability to create and conduct effective presentations under pressure both at customer sites and internally. Capable of speaking at a strategic level while understanding deep operational details. Willing to take and diplomatically defend controversial positions (even to senior management) during the decisionmaking phase but committed to project direction once a decision is finalized.
• Strong project management skills with the ability to manage multiple complex and crossfunctional programs simultaneously. Able to achieve results through these projects using Agile methodologies. Certified PMP is a plus. Must be a takecharge driver who can get things done.
• Must be able to work at a high level while also delving into the details.
• Ability to evaluate understand and break down complex processes to identify areas for improvement.
• Familiarity and experience with a wide array of commercially available tools and systems. Ideally this includes a strong understanding of CRM systems (preferably SAP) program/project management software (Jira Proggio) collaboration tools and workflow (SharePoint Teams etc.. Must be highly proficient in data analysis using Excel and PowerBI.
• Experience in Capital Equipment Services is a must. An understanding of KLAs business environment an appreciation of our customers environment and the challenges of balancing KLA objectives with customer satisfaction will be critical to the role.
• Ability to interact across a highly matrixed organization of departments and management while balancing arising challenges.
• Bachelors degree with at least 12 years of related experience.

Base Pay Range: $156300.00 $265700.00 Annually

Primary Location: USACAMilpitasKLA

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location jobrelated skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.