Resident Services Coordinator - Multifamily

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Resident Services Coordinator with Hines you will play an integral role in demonstrating a 5star resident and guest service experience in every interaction at Wolf Point East. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of indepth familiarity of the local businesses will be vital to your success. Reporting to the Wolf Point Property Manager while working closely with the onsite Marketing Manager and the Hines Community Manager the Resident Services Coordinator Multifamily is insightful helpful and understands the value of good service. Responsibilities include but are not limited to:

• Greet guests and residents while assessing their needs and answering questions about the community.

• Offer personalized service to residents including assistance with transportation deliveries and restaurant reservations etc.

• Respond to inperson phone and email inquiries which includes providing community information making appointments and following up with afterhours maintenance requests.

• Provide knowledge of the local area to make recommendations about activities local business and services.

• Participate in leasing when needed including property tours quote pricing for available units discuss renewal rates and guide prospects through lease agreement signings.

• Responsible for providing effective customer service to all prospective residents current residents and property staff by utilizing indepth knowledge of the property and its functions.

• Coordinates all resident functions and activities including orienting residents to the property

• Responsible in coordinating movein and moveout procedures with residents

• Managing package room by conducting audits scanning packages into the system contacting residents on stale and oversized packages and organizing the package room

• Leads by example lives the standards and behaviors consistent with the core values and culture at Hines

• Builds brand loyalty by striving to ensure every resident interaction is positive.

• Maintains courteous communication with the owners residents their guests and vendors.

• In collaboration with Marketing Manager and Hines Community Manager he/she will establish and nurture relationships with restaurant and shop owners to offer benefits and discounts.

• Aid in ensuring a seamless resident movein experience.

• Assists with the organization and of resident & community events.

• Maintains pride in the propertys maintenance and appearance needs by ensuring lobby amenities and all public areas are neat and orderly.

• As the needs of each community vary so shall the needs of the Resident Services Coordinator role change and alter according to those assigned by the Community Manager.

Minimum Requirements include:

• High School Diploma or equivalent from an accredited institution.
• One or more years of experience in residential property management or customer service role preferred.
• Must currently hold or obtain a real estate leasing agent license for the state of Illinois within 120 days.
• Proficiency in personal computer skills keyboard Internet search email correspondence math Microsoft Office including Word Excel and other software applications preferred
• Effective communication and interaction with customers vendors management coworkers sufficient to exchange or convey information and to give and receive work direction.
• Excellent written and verbal communication skills.
• Flexible schedule including nights weekends and holidays
• Thorough knowledge of local attractions and destinations
• Must be able to fulfill the performance standards of this position and comply with policies rules and procedures of the company including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
• Compensation: $24/hr $25/hr incentives

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.