Client Service Representative Manager
Client Service Representative Manager
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$ 58000 - 62000
1 Vacancy
Job Description
We are seeking a Veterinary CSR (Client Services Representative) Manager to join our passionate and family oriented veterinary team. Experience in management of a team scheduling and customer service is a must. The CSR Manager will be responsible for a 24/7 staffed CSR team of 1015 people scheduling 20 doctors for a hybrid specialty and emergency veterinary hospital assisting with accounts receivable and ensuring an excellent front desk experience for our clients and patients.
Hickory is a family owned third generation AAHA accredited specialty hospital staffed 24/7 with emergency doctors and support staff. We also have a fulltime neurologist surgeon oncologist behaviorist rehabilitation multiple general practice doctors and part time specialists including radiology cardiology critical care and ophthalmology.
Management Tasks:
Maintain a professional friendly demeanor while on the job.
Perform job tasks efficiently promptly and efficiently when asked while promoting a positive attitude amongst the staff
Display tact and diplomacy with staff members and clients even when busy or hectic
Assist in posting monthly CSR schedules and finding coverage during callouts.
Attending weekly management meetings holding monthly CSR meetings for the CSR team
Assisting in accounts receivable
Manager will have a flexible schedule to ensure coverage which include days overnights weekends and holidays.
Responsible for the daytoday client service areas of the front office and internally with departmental relations
This includes interviewing training coaching developing mentoring and disciplinary action as appropriate.
Direct onthejob training to develop employee skill sets advise employees of performance requirements with the standards of client service for the organization.
Resolve informal client complaints maintain and report on these issues to Owners
Responsible for the efficient daytoday running of the front office to include enforcement of policies procedures and protocols.
Identify and provide recommendations for potential problems nonroutine situations workflow processes and client service needs to Hospital Owners.
Make decisions on behalf of the department utilizing good judgment which demonstrates the best interest of the hospital and the clients
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk
Assist in the development implementation and maintenance of reporting tools and queries needed to manage the business.
Handle communication of financial information to clients and doctors
Act as a liaison between front office and other department managers.
Benefits:
Excellent health and dental benefit to our fulltime employees: our health benefit includes a large contribution from the company and an extensive care network
Paid time off: equivalent 3 weeks PTO accrual for vacation or sick leave
Discounted pet services and products
401K benefits and company match available
Uniform stipend
Continuing education stipend and additional PTO
Company Paid Short Term Disability/Group Life Insurance
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong management skills
Selfstarter and team player
Strong client service background
Strong candidates will have management experience a positive attitude a friendly demeanor towards both animals and people will be detail oriented have the ability to multitask and can demonstrate the importance and understanding of highquality customer service.
Competently speak and write the English language Spanish a plus
Work some weekends
Required Experience:
Manager
Employment Type
Full Time
