Purpose Statement: In this role the focus is on coordinating customer expectations with organizational objectives by developing schedules that align with both stakeholder requirements and feasibility ensuring a balance that enhances customer satisfaction while meeting organizational goals.
Key Job Accountabilities:
- Customer demand receipt and order acknowledgment.
- Creation of whatif scenarios to simulate demand change impact.
- Create and maintain a feasible Master Production Schedule and liaise with Production Planning to execute a plan which results in product shipping ontime.
- Highlight and escalate any area of the business which may impact Customer Service Excellence with regard to product delivery.
- Able to resolve challenges through standard policies and procedures with general guidance
Education/Experience Qualifications:
- Typically requires a Bachelors degree and a minimum of 2 years of related experience; or equivalent work experience.
Other Qualifications:
- Employee must be selfmotivated with the ability to work independently and in a team environment. Employee must possess good written and oral communication organizational and troubleshooting skills.
- The ability to take a proactive approach and take ownership for all activities related to the success of the Focus Factory in order to ensure successful operations.
- Employee must work safely at all times and maintain confidentiality of all company and customer information.
- Must have computer experience with Google Workspace or Microsoft Word Microsoft Excel and the ability to learn Plexus Data Collection and MRP/ERP systems. General office equipment and materials.
Physical Requirements:
Travel Requirements:
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.