Customer Advocate
Customer Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future PFL went all in to create a platform that delivers multisensory custom marketing campaigns that are automated measurable and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software print and fulfillment tosimplify automated direct mail campaigns. We handle everything under one roof!
Customer Advocatesmanage PFLs eCommerce customer base from idea conception through finished print product. They are responsible for customer success through inventive thinking quick action and flawless . We are looking for resultsoriented individuals who enjoy competition are driven by hard work and are willing to rise to a challenge.
Responsibilities of a Successful Customer Advocate:
- Perform informal and formal needs assessments for each customer to recommend appropriate printing and mailing solutions.
- Develop a rapport with customers creating a friendly and helpful atmosphere.
- Utilize software tools and order forms to advance sales cycles.
- Work in teams to provide the best service and hit revenue goals.
- Sell printing and direct mail products and services using excellent customer service skills and company sales processes
- Prospect to grow customer accounts.
- Consult with customer on their printing and marketing needs.
Customer Advocate Qualifications:
- 2 years of customer service or sales experience preferred.
- Ability to work onsite at our headquarters in Livingston MT.
- Ability to cooperate with and support other members of the Customer Advocate team.
- Strong verbal communication skills.
- Strong technical and computer knowledge and a willingness to learn new software.
- Willingness to interact daily with customers from a wide range of cultures and backgrounds.
- Good sense of organization and workload management as well as a keen attention to details.
- Knowledge of customer service best practices and a desire to participate in trainings and professional development.
- Ability to perform well in a fastpaced work environment.
If you like the idea of working where the digital and print worlds meet if you like working with people to provide a superlative customer experience if you are interested in solving customers marketing and mailing needs we want to hear from you!
Essential Functions
- Proficient in navigating both internal and external software systems. Demonstrates the ability to use various software platforms efficiently and effectively including but not limited to:
- Paylocity/Timeclock
- PFL Database
- Microsoft Products
- Confluence
- Execute physical tasks required to successfully perform CA position such as standing/sitting for 8hour shifts. Occasionally lifting and transporting objects weighting upto 20 pounds
- Variety of functional movements including grasping lifting carrying pushing pulling reaching twisting bending stooping climbing and more.
Last but not least the ability to represent PFL and the values we stand for:
- People
- Relationships
- Progress
- Results
The Details: This is a fulltime hourly onsite position with an annual compensation of approximately $50000 $24.00/hr)
Core Benefits:
- Affordable Health Benefits Package
- 401(k) with 4 employer match
- Employer Paid Long Term Disability
- Life Insurance
- Paid Parental Leave
- Generous Paid Time Off (PTO)
- Nine Paid Holidays
PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.
By Selecting Give Consent you agree to allow PFL to store and process your data for the purpose of considering your eligibility for employment and for 730 days thereafter. By Selecting Deny Consent you are opting out and your data will be deleted in accordance with PFL policy.
Employment Type
Hourly
