Front Desk

Retro Fitness

Posted on : 05-04-2025

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1 Vacancy

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Job Location

Jersey City - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 05-04-2025

Job Description

Position Title:

Member Experience Associate

Job Description:

At Retro Fitness Get Real is our promise of offering an honest simple nonintimidating approach to helping our community achieve their fitness goals.

The Member Experience Associate will ensure that members receive the highest quality of service and facilities as well as deliver an authentic and welcoming atmosphere.

Job Expectations:

Work your scheduled shifts and arrive on time every shift

Arrive for your shift in full uniform: brand approved shirt khaki or black athletic pants and sneakers (be well groomed neat and presentable)

Aim to exceed customer expectations at every opportunity

Make eye contact with customers

Smile authentically at customers

Speak enthusiastically to customers

Be attentive and courteous to customers

Keep a sense of urgency and hustle when it comes to helping customers

Keep a positive upbeat personality.

Be able to communicate clearly professionally and proactively when needed.

Prior experience in sales retail or hospitality is helpful.

Active CPR/AED certification preferred.

Job Responsibilities:

Greet and check in members as they come in.

Resolve customer issues in an effective manner.

Sell memberships retail and merchandise.

Follow up with prospects promptly.

Ensure a safe and clean health club environment for members and staff.

Open and close the facility if scheduled.

Follow company policies procedures and best practices

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.

With more than 120 gyms open or under development across the US Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs Retro Fitness offers something for everyone. Gyms feature best in class equipment and services our Retro Blends Smoothie Bar and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO Andrew Alfano leading the team Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness The brand is seeking qualified franchise partners to expand nationwide. For more information please visit www.retrofitness or www.retrofranchising.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Retro Fitness Corporate.

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Retro Fitness

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Front Desk

Retro Fitness

Job Description

Employment Type

Company Industry

Key Skills

About Company

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