drjobs Technical Support Representative II

Technical Support Representative II

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

San Jose, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

The global leader in automotive diagnostic equipment Snapon Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snapon automotive diagnostic Customers and Franchisees via inbound and outbound phone calls email and other correspondence. This support includes but is not limited to troubleshooting general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.

Responsibilities

  • Handle a high volume of inquiries in a quality manner with little assistance
  • Collect and enter call data for each call in the customer management database
  • Responsible for making sure that telephone messages callbacks and voicemail messages are handled within expected timeframes
  • Perform duties according to standard operating procedures and department policies
  • Participate in meetings as required
  • Attend 3rd party and internal training as required

Qualifications

Desirable Skills and Experience:

  • High School diploma military training trade school or equivalen

Desirable Skills and Experience:

  • Customer Service experience
  • Automotive troubleshooting and handson repair experience or education
  • Strong PC skills. Proficient Microsoft Office suite
  • Bilingual in Spanish or French

Key Competencies:

  • Team player
  • Strong customer service skills
  • Strong written and verbal ommunication skills

Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran

We strongly encourage people of color the LGBTQ community veterans and activeduty military parents individuals with disabilities and individuals from all cultural backgrounds to apply. Snapon is an equal opportunity employer and complies with all applicable federal state and local fair employment practices and laws. Snapon strictly prohibits and does not tolerate discrimination against applicants associates or any other covered persons for any reason including race ethnicity religion color national origin sex age physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local laws.

Snapon Incorporated is a leading global innovator manufacturer and marketer of tools equipment diagnostics repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools tool storage diagnostics software information and management systems shop equipment and other solutions for vehicle dealerships and repair centers as well as for customers in industries including aviation and aerospace agriculture construction government and military mining natural resources power generation and technical education.

Snapon also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the companys franchisee companydirect distributor and internet channels. Founded in 1920 Snapon is a $4.25 billion S&P 500 company headquartered in Kenosha Wisconsin.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.