Control Room Operative
Control Room Operative
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Job Description
First Response Group is not just a workplace. It is a vibrant community wherepassionfuels our excellenceintegrityguides our conductempowermentshapes our successes and a sense ofcommunitybinds us together.We are pioneers in our field and we seek to inspire every person to reach their maximum potential.
The operator will play a critical role in ensuring the smooth operation of the control room by monitoring the welfare of onsite officers overseeing CCTV activations handling alarms and performing all other associated tasks. This role involves responding to incidents coordinating resources and adhering to company policies and procedures.
- CCTV Monitoring:Review and monitor all activations providing appropriate responses based on risk assessments.
- Staff Welfare:Ensure the safety and welfare of all staff on duty.
- Alarm Handling:Receive and manage intruder alarms fire alarms student lockouts and other calls.
- Incident Management:Log all incidents clearly and concisely.
- Call Traffic Management:Handle a high volume of inbound and outbound calls professionally and courteously.
- Data Management:Ensure all logs and reports are accurate uptodate and properly filed.
- Compliance:Ensure all actions comply with company policies procedures and relevant legislation.
- Additional Tasks:Perform all other tasks associated with a security control room.
- CCTV SIA Licence required
- Proficient in IT including Microsoft Word Excel and Outlook.
- Ability to meet targets and prioritize events efficiently in a calm and controlled manner.
- Willingness to learn new skills and procedures.
- Experience working in a control room environment is beneficial.
- Familiarity with Timegate BigChange Immix and Calipsa is advantageous.
Employment Type
Full-Time
