Level I II Technician

• Technical Support: Provide remote and onsite technical support to clients troubleshooting hardware and software issues promptly and efficiently.
• System Maintenance: Perform routine maintenance tasks on client systems including updates backups and system monitoring to ensure optimal performance and security.
• Incident Management: Act as one of the first points of contact for all ITrelated incidents and service requests ensuring accurate logging tracking and resolution in line with service level agreements (SLAs).
• Network Administration: Manage and maintain client networks including routers switches firewalls and wireless access points.
• Client Communication: Maintain clear and effective communication with clients providing regular updates on incident status and ensuring a high level of customer satisfaction.
• Documentation: Create and maintain detailed documentation of client systems configurations and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system.
• Training and Mentoring: Provide guidance and training to entry level Technicians fostering a collaborative team environment.
• Security Management: Implement and monitor security measures to protect client data and systems including antivirus updates firewall configurations and regular security audits.
• Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients ensuring compatibility and functionality within their IT environment.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.

• Experience & Education: College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience. Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are advantageous.
• Technical Proficiency: Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory. Working knowledge of virtualization technologies such as VMware and HyperV is advantageous.
• Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
• Networking Expertise: Intermediate understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and WiFi technologies.
• Security Knowledge: Familiarity with firewalls antivirus solutions and industry best practices for cybersecurity.
• ProblemSolving & Analytical Thinking: Strong analytical and troubleshooting skills with a keen attention to detail.
• Communication & Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
• Time Management & Collaboration: Ability to manage multiple priorities in a fastpaced environment while working both independently and as part of a team.

• Automation: Familiarity with scripting and automation tools (e.g. PowerShell Bash) to streamline processes.
• Documentation Tools: Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).
• Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
• Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA ServiceNow Zendesk or similar.

• Competitive Compensation. Compensation is salary plus bonuses.
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement
• People First Culture that prioritizes teambuilding gatherings

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.