Service Desk Manager
Service Desk Manager
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$ 48204 - 53560
1 Vacancy
Job Description
The Service Desk Manager oversees all aspects of nine service desks across campus which serve approximately 9000 students. This includes the distribution and collection of residential room keys providing access to enhancements and serving as a general resource for residents and building guests. The Service Desk Manager serves on Carolina Housings Operation Team and coordinates with Administrative Services Residential Education and Housing Facilities to ensure smooth desk operations throughout the year including summer and peak times such as the opening and closing of residence halls. This position will require occasional evening and weekend hours. The Service Desk Manager is responsible for the recruitment training supervision and scheduling of around ninety student desk staff. This position reports to the Associate Director of Operational and Strategic Initiatives.
Required Qualifications Competencies And Experience
* Ability to establish and maintain effective working relationships. * Strong verbal and written communication skills. * Demonstrated ability to learn new software systems quickly. * Prior customer service experience. * Prior experience supervising college student staff. * Ability to problem solve critically think and analyze complex issues while effectively planning and organizing work
Preferred Qualifications Competencies And Experience
* Experience working in college housing. * Experience working with StarRez Housing Software. * Experience working with ErezLife Housing Software. * Demonstrated understanding and knowledge of Student Development Theory and ability to foster positive working environment for students.
Work Schedule
MF 9am5pm; (Some weekend and week nights not exceeding 40 hours in one week)
Required Experience:
Staff IC
Employment Type
Full-Time
