Retail Games Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail and Games team and any other assigned departments

• Lead by example attitude and as a representation of Splish Splash core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.

• Ensure that all required meal and other breaks are being given in accordance with NY law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome and greet all guests as they enter retail locations

• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.

• Manage inventory levels by completing daily stocking of all gift shops checking orders and moving inventory between shops

• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

• Proactively communicate inventory needs to leadership before items are sold out

• Collaborate with Retail Manager to merchandise stores and improve product sales

• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.

• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.

• Ensure merchandise is well stocked and organized

• Maximize unit visual merchandising standards.

• Maintain cleanliness of store areas including exteriors.

• Manage inventory focusing on stock par levels shrink and waste controls.

• Oversees ancillary duties related to lockers speedy pass and water park rentals.

• Be on alert for possible theft

• Report maintenance or safety concerns to a supervisor or manager in a timely manner

• All other duties as assigned by leadership

• Pay Rate: $19 / hr.

Skill Game and Arcade Roles & Responsibilities:

Retail Supervisors at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members the additional roles and responsibilities may include:

• Crosstrain in the supervision of the Arcade and Skill Game areas

• Maintain game area in a neat organized and clean manner

• Ensure that game area remains properly stocked

• Resolve and/or escalate guest complaints to the proper management authority

• Look for opportunities to improve efficiencies and cost savings for the gaming operation

• Promptly escalates maintenance or customer complaints to the proper authorities

Education & Experience:

• High School Diploma desired; Equivalent work experience will be considered

• 2 years of previous retail or point of sale work experience

• 1 years of previous supervisor experience leading a team of employees

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with NY Child Labor Laws

• Ability to work flexible schedule including evenings weekends and holidays

• Ability to work flexible hours that extend beyond 9am to 5pm

• Ability to comply with all uniform policies

• Valid drivers license with a good driving record

• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

• Ability to positively engage with guests to promote sales and customer satisfaction

• Must be able to speak with guests directly when other retail leadership is not present

• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problemsolving abilities

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday

• Ability to frequently stoop twist kneel bend squat or reach above shoulders

• Ability to use a step ladder in a safe and proper manner

• Ability to remain sedentary for periods of time while using a computer or POS equipment

• Ability to carry push pull lift and hold objects weighing 40 pounds or more

Working Conditions:

• This role will be based in one or more retail locations throughout the park with exposure to both indoor and outdoor environments

• Subject to frequent interruptions and requests that may require reprioritization of activities

• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions

• Some exposure to dust and chemical cleaning agents

Team member benefits:

Working at Splish Splash is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Splish Splash employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule

• Ability to crosstrain and learn unique skills across various departments

• Free admission to Splish Splash and all Palace Entertainment parks on your days off

• Invitations to exclusive companysponsored employee events throughout the season

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Splish Splash. Apply today!