Employee Benefits Account Manager
Employee Benefits Account Manager
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Job Description
Job Description
Employee Benefits Account Manager
Job Summary
A local independent agency is seeking a customerfocused Employee Benefits Account Manager to join their growing team. In this position you will play a pivotal role in managing client relationships and providing toptier client service. If youre passionate about helping clients navigate the complex world of insurance policies and coverages this is your chance to excel!
Responsibilities
- Provide AZ servicing for a book of business ensuring client satisfaction and retention.
- Build and maintain strong client relationships serving as the main client contact for various needs.
- Collaborate with team members to manage client relationships and service activities.
- Provide consistent accurate and timely communication to clients through various means including calls meetings and written correspondence.
- Assist clients in understanding insurance policies coverages and compliance responsibilities.
- Resolve client issues including claims billing and coverage questions.
- Work with clients to design and implement employee benefit programs.
- Conduct needs analysis strategy calls and enrollment meetings.
- Review client needs recommend suitable approaches and help implement benefit program strategies.
- Model employee benefits contributions to align with client objectives.
- Assist in reducing costs while offering competitive benefits options.
- Manage the renewal process including remarketing if necessary.
- Coordinate the Request for Proposal (RFP) process on behalf of clients.
- Prepare and present renewal proposals.
- Obtain carrier approval and ensure compliance with government agencies.
- Visit clients for benefit administration and presentation addressing client inquiries & providing support in the remarketing process upon client request.
- Attend training sessions and educational workshops to maintain required licenses and stay updated on industry trends and compliance issues.
- Build and maintain relationships with insurance carriers and vendors.
- Participate in insurance company and vendor meetings to stay informed about industry developments.
- Review contracts amendments and SPDs for accuracy and coverage.
- Maintain accurate client files documenting all interactions and communications.
- Prepare and deliver various client communications including proposals reports spreadsheets and presentations.
- Stay current on changes in legislation impacting employee benefit programs.
- Communicate legislative changes to clients and ensure compliance with federal state and local laws.
- Act as an advocate for clients on issues related to employee claims and carrier relations.
- Always conduct business with the highest level of confidentiality.
Qualifications/Requirements
- Excellent presentation verbal and written communication skills.
- Solid knowledge of group health and welfare benefit plan coverage.
- Understanding of current legislation rules laws and regulations related to insurance and benefits.
- Thorough knowledge of insurance products and coverage as well as health and ancillary products.
- Solid knowledge of insurance plans underwriting principles selection pricing rating and premium calculation.
- Knowledge of rating procedures coverage and industry operations to manage and maintain accounts.
- Ability to work with clients at a strategic level.
- Strong organizational skills and attention to detail.
- Holds an active Life and Health (L&H) Insurance License.
- Preferred Agency Management System Experience: Ease / Employee Navigator
- At least 3 years of relevant insurance industry experience required. 5 years preferred.
- Previous experience in employee benefits and account management.
- Holds at least one professional designation or has comparable job experience.
- Above average computer skills with the capacity to master essential software programs.
Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $45k$75k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package including health dental vision 401(k) and more.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Manager
Employment Type
Full-Time
