Technical Service Technician
Technical Service Technician
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1 Vacancy
Job Description
Job Summary:This position is responsible for performing highquality troubleshootinganalysis and repair work on heavy equipment in order to respond to customer needs in a positivecaring and timely manner and to ensure maximum value for work performed. In addition this positionrequires a detailminded individual with thorough construction equipment knowledge.
Essential Functions:
- Performs troubleshooting and diagnosing of equipment malfunctions and failures
- Advises customer of problem areas recommends repair solutions acquires customer approval andorders appropriate parts in order to repair equipment in a timely manner
- Removes and replaces machine components utilizing required technical data and procedures inorder to repair equipment to dealership and CAT standards
- Maintain technical proficiency through selfstudy and/or successful completion of requiredtraining courses in order to increase jobrelated competencies
- Performs product improvement updates as needed
- Completes all documents associated with repairs in a timely manner
- Maintains all equipment and work areas keeps in good clean and orderly condition
- Works safely at all times and adheres to all applicable safety policies; complies with allcompany policies procedures and standards
- Works overtime as required by workload and customers needs
- Updates job knowledge by participating in educational opportunities; e.g. Technical ServiceDepartment Training Paths
- Performs other duties as assigned
Knowledge Skills and Abilities:
- Advance knowledge of hydraulics electronic controls electrical systems/components and core machine models
- Thorough knowledge of equipment and tools including their designs uses repair andmaintenance
- Demonstrates proficiency with current computer software related hardware and electronic machinesystems
- Operation and control skills Controlling operations of equipment or systems
- Equipment selection skills Determining the kind of tools and equipment needed to do ajob
- Ability to assess the condition of used equipment and basic knowledge of used equipmentvalues
- Ability to operate hand tools power tools pneumatic tools and equipment used in mechanicalrepair
- The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exactpositions
- The ability to make precisely coordinated movements of the fingers of one or both hands tograsp manipulate or assemble very small objects
- Ability to work independently and within a team in a fastpaced highvolume environment with an emphasis on accuracy and timeliness
- Exceptional organizational selfmanagement time management and multitasking skills
- The ability to read write and understand information
- The ability to listen to and understand information and ideas presented throughspoken words and sentences
Additional Requirements:
- Must have/acquire mechanic hand and pneumatic tools (metric/standard)
Education and Experience:
- Three to five years of workrelated skill knowledge and experience with construction equipmentis required
- High school diploma or equivalent preferred
- Valid Drivers license required CDL preferred
Supervisory Responsibilities:
- None
Travel:
- Daily local trips to the customer site with occasional overnight stays are possible
Physical Requirements:
- Must be able to move objects and use abdominal and lower back muscles to provide support overtime without fatigue
- Frequently moves materials or equipment weighing up to 80 lb
- Constant movement and use of limbs; this position requires good manual dexterity coordinationand stamina
- Ascends/descends with gradual or continuous progress by oneself using both hands and feet andclimbs up and down ladders and/or equipment
- Be able to maneuver safely and work underneath equipment
- Routinely reacts to visual auditory and other signals including alarms and instructions andis required to visually inspect work
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Required Experience:
IC
Employment Type
Full-Time
