Support Analyst
Support Analyst
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Job Description
Essential Job Function
- Serves as primary technical support for applications such as Warehouse Management Systems (WMS)
- Serves as expert on warehouse systems logic and functionality
- Ensures system integrity including setup and control processes
- Supports troubleshooting maintenance and optimization of existing software applications
- Interfaces with Operations staff to review issues or changes
- Ensures issues are being addressed and resolved in a timely manner
- Work with system providers or other departments to obtain costs for system enhancements
- Identifies application improvement opportunities. Designs develops tests and implements changes or fixes for improving service levels reducing costs and providing operational enhancements
- Conducts feasibility analyses on application solutions processes and equipment
Monitors system performance. Performs maintenance and backups as needed where applicable
Manages action items between Crane and systems vendors
Participates in sales calls and future opportunities in the Contract Logistics pipeline
Creates and maintains processes and procedures which are rolled out to local regional and global accounts as they relate to systems
Creates and maintains application support documentation
Continued learning of application capabilities configurations limitations etc. Continued learning of industry trends client requirements other applications available to support operations etc.
Manages a team of resources in support of the Warehouse Management Systems (WMS) or other applications where applicable
Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Talking hearing and using hands to operate a computer keyboard mouse and other computer components
- Sitting for extended periods of time
- Vision abilities required by this job include close vision and the ability to adjust focus
Other Skills & Abilities
- Strong problemsolving and analytical ability
- Strong verbal and written communication skills
- Excellent planning time management collaboration decision making organization and presentation skills
- Ability to develop and document processes and procedures
- Proficient in the use of analytical techniques such as statistical probability distribution correlation data sampling and relating sets of numbers
- Ability to work well in a team environment collaborate with internal and external resources respond to questions from senior management and manage through conflict with a positive flexible attitude and professionalism
- Strong knowledge of Microsoft office especially Excel
Education & Experience
- Bachelors Degree in Business Administration or related field required
- Minimum 5 years related experience
- Minimum 1 year industry experience preferred
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
IC
Employment Type
Full-Time
