Senior Executive

Emerging

Posted on : 05-04-2025

Employer Active

1 Vacancy

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Job Location

Pune - India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 05-04-2025

Job Description

Skill Set Matrix for Customer Care Executive BGB Back office

Skills Sets
TESTED / TRAINED THROUGHQualifying Score
Technical Skills
Good computer Navigation skills
Computer Proficiency test at Hiring70
Ability to use the Desktop Computer system
Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT)
Basic Knowledge of using Internet Web Browser Search Engine etc
Keyboarding SkillsTyping Test at Hiring> 25
Process Specific Skills
Knowledge of UK Culture
UK Culture Training80
Knowledge of Utility Industry in UK
Domain Training80
Process Knowledge Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process Micro knowledge of the process Micro knowledge of tasks and sub tasks handled Micro knowledge of tasks and sub tasks handled

Process Training and Assessments80
Systems Knowledge Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile

Customer Service Focus Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems) & understand sequence of events
Customer Service Skills Training80
Data Gathering and Handling Skills
Data sufficiency test at hiring70
Problem Solving Skills
Logic & Reasoning Test at Hiring80
Soft Skills (Desirable)
Business Awareness
Personal Interview at the time of hiring On the job Coaching/ Mentoring

Teamwork

Adaptability

Work standards

Managing self

Minimum skills required to have threshold and tool for measurement.

Desirable Skills No threshold specified

Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Emerging

0-50 employees

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Senior Executive

Emerging

Job Description

Employment Type

Company Industry

Key Skills

About Company

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