Sales Operations Manager North America

DISCLAIMER:

Please note if you are selected to have an interview with Thermacell you will receive an email from our applicant tracking system Paylocity or an email from a Thermacell domain. Be aware of phishing emails/text messages. Thermacell will never text or Skype you about your candidacy or personal confidential information. If you are unsure please contact

THE COMPANY:

Thermacell Repellents Inc. is a privately held company with a mission to liberate people who love the outdoors from the harmful effects of insects. Founded in 1999 and based outside of Boston in Bedford Massachusetts Thermacell makes the worlds leading zone mosquito repellent protecting people and pets up to 20ft in outdoor spaces without sprays scents or chemicals on your skin.

Dedicated to delivering the best consumer experience we have an everexpanding product line for both adventure and home use. We aim to change the way people repel insects through our awardwinning science backed products disruptive innovation and expanding distribution across multiple retail & ecomm channels in over 30 countries across the globe.

Thermacell currently employs 125 full time employees at our 4 locations: Bedford Massachusetts (Corporate HQ) Buford Georgia (Manufacturing & Distribution) and Hampton Florida (Science & Research Center).

ROLE PURPOSE:

Thermacell is looking for a resourceful actionoriented individual experienced in sales operations and of strategies to play a key role in our growing North American sales business. A driven candidate with strong analytical and project management skills along with a deep curiosity for optimizing processes and relationships would excel in this role. This person will act as a key liaison among our internal Department Leaders and Managers along with our external Broker partners. This critical role will report to the Senior Director of North American Sales and Channel Strategy and the ideal candidate will have the opportunity to do work they are proud of in a nimble results oriented growing organization with innovative products positive market disruption and a community of passionate high integrity people who love the outdoors.

STATUS: Exempt

WORKING HOURS: Typically between 95pm MF (open to some flexibility)

WORK LOCATION: Corporate Office 32 Crosby Drive Bedford MA; minimum 3 days in Bedford office

TRAVEL: minimal; 5 travel expected

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Process Ownership

• Work closely with Senior Director of North American Sales and Channel Strategy on analyzing planning and assisting with of strategic business initiatives
• Ownership of multiple simultaneous customer requirements and ability to drive endtoend account .
• Proven ability to work collaboratively and identify opportunities with our Demand Planner Director of FP&A Brand Manager and others as well as external stakeholders like our Media Consultant and Broker Partners.
• Ability to execute Thermacell Sales strategy using your extraordinary relationship building skills and omni channel knowledge. Play a key role in our Plan to Win structure impacting our budgeted revenue and margin goals.
• Collects analyzes shares and leverages data (POS syndicated retailer weather insights etc. to identify databased opportunities validate insights and help the business make wholistic decisions.
• Act as the internal and external point person to resolve any challenges recurring business issues claims chargebacks and deductions across key internal team members agencies and broker partners
• Clear understanding of customer specific metrics used to measure account health and success (Main Accounts and Beyond). Units/store/week $/store/week OTIF.
• Active partner in the S&OP process owning monthly forecasting risks & opportunities trackers and communication outputs.
• Work closely with GotoMarket team members to ensure successful delivery of new products and display programs for North American strategic accounts.

Promotional Planning and Financial Management

• Proactive and creative problem solver who understands the financial priorities of both Thermacell and the customer.
• Ownership of collecting and maintaining promotional plans and spending will drive sales and secondary placement of Thermacell products.

Collaboration

• Support daily management of multiple simultaneous customer requirements and ability to drive endtoend account .
• Work closely with crossfunctional teams and their leaders including our Sr. Dir. Global Brand Management our Exc. Dir. Of Global Insights and Innovation Sr. Dir. Operations & Dir. FP&A to ensure customer satisfaction and the successful of Thermacell strategy.
• Key involvement in our channel strategy in areas such as creation and sales management of charters input for our product and promotional matrixes with ownership of informing cross functional partners.
• Participate in company brainstorming meetings utilizing your industry knowledge.
• Active partner in our S&OP forecast process.
• Flexibility to take on other projects or responsibilities as required in response to evolving business needs.

THE IDEAL CANDIDATE:

• Lives our core values of Drive Ownership Integrity Teamwork and Evolution
• Authentic and personable humble smart
• Relentless work ethic juiced by results not titles or activities
• Externally competitive internally collaborative
• Highly resourceful. Handson and practical
• Chooses curiosity and a commitment to learning over being right
• Radically candid always with positive intention
• Motivated by challenge resilient in the face of setbacks or adversity
• Able to critically think and navigate within a variety of ambiguous situations
• Even keeled energy brings calm to chaos low drama
• Delivers end to end results with excellence
• Analytical thought leader who is comfortable working with large amounts of data to create actionable insights
• Unquenchable thirst for learning and selfimprovement
• Effective communicator meeting people where they are
• Detail oriented and organized with ability to deliver timely results
• Proactive (finds opportunities to add value doesnt wait to be asked)
• Accountability (owns it and holds others accountable for owning it)

COMPENSATION:

Compensation for this position will include a competitive base salary and an Annual Target Bonus Programdetails provided separately. Benefits for this position will consist of vacation benefits at a competitive level along with 9 paid holidays 2 Floating Holidays and a day off for your Birthday! Additionally a company shutdown period is offered for one week between Christmas and New Years Day.

We are proud to offer a competitive & valuable benefits package that enables you to protect your health your family and your way of life. It includes bestinclass medical & dental insurance where Thermacell pays for 82.5 of the premiums; Thermacell also pays for the first half of your medical deductible through our Health Reimbursement Account. Long & Shortterm Disability & Group Term Life insurance (onetime base salary plus bonus up to max) is also available at no cost to you. Forty hours of sick time is also available on your first day of employment.

Additionally you will have access to a variety of additional benefits such as vision supplemental life critical illness Medical FSA (Flexible Spending Account) Dependent Care FSA accident SecureSave savings account EAP (Employee Assistance Program) product benefit wellness benefit and pet insurance for your furry family members! You can find all the details and additional discounts in our benefits guide.

You may start contributing to our 401k after completing 30 days of service (enrolling on the first of the following month). You will be eligible for the employer match up to 4 (base salary overtime wages subject to the IRS (Internal Revenue Service) legal limit) after completing one year of service.

WHY WORK HERE

We are proud of our company culture its the fuel behind our dynamic and buzzing community! Our people are authentic competitive and compassionate. Its truly a unique formula for success.

We believe in the virtuous cycle of thriving employees fueling a thriving business. We believe in growing great leaders and helping people to unleash their full human potential. We believe in creating a frictionless organization where clarity and empowerment to do the work that matters as fast as possible. We believe in making impeccable agreements and relentlessly tracking exceptional results and celebrating achievements together! We believe in creating inspiring impact everywhere we can in support of our mission where everyone can be a force multiplier.

OUR CORE VALUES:

• Drive An optimistic cando spirit a passion to delight our consumer a belief in the importance of determination and the freedom to make a difference.
• Ownership We are empowered to take accountability for our contributions and desire to do the highest quality work with responsible urgency to drive business results.
• Integrity We will always do the right thing guided by truth and sincerity. We exercise constructive candor and have the willingness to challenge and be challenged in all interactions.
• Teamwork The belief that we is greater than me and with collective brainpower we are better together. We are a community of compassionate support and collective success. We win as one and play hard in celebration together.
• Evolution We are committed to continuous improvement always learning growing and adapting to constant change. We seek progress over perfection.

• A Bachelors degree in Business is required though other degrees may be considered if accompanied by relevant work experience.
• Required experience in the following key areas:

Project management

Sales operations experience

Analytics

Experience in CPG

• Understanding of analytics and ability to interpret data including creating key reports and analysis on a regular cadence and as needed.
• Proficient in key retailer specific portals and programs with proven ability to use data as a strategic advantage to drive growth within defined initiatives and plans (Walmart: RetailLink Luminate Costco: IRI Target: POL Syndigo)
• Knowledge and experience with forecasting sales and shipments partnering with Supply Chain team and leveraging related databases.
• Proven planning organizational skills attention to detail and ability to handle multiple tasks.
• Excellent analytical and technical skills to gather and synthesize large sets of data.
• Keen attention to detail efficiency timeliness and accuracy in a fastpaced environment including precision executing customer specific documents.
• Maintains a high degree of professionalism can interface with all levels of the organization.
• Skilled at operating at a high level of efficiency and within a fastpaced environment.
• Demonstrated ability to build new relationships and strengthen existing ones to achieve set goals.
• Experience working with outside sales rep groups preferred. (Harvest Group Bluebird Group)
• Microsoft Office Suite.
• Preferred experience in:

Highly seasonal and/or regulated business

North American sales market including Canada

Working with Broker Partners