Quality Assurance Specialist

Who are we

Guild Insurance is Australias leading provider of insurance solutions for allied healthcare professionals. For over 60 years weve been providing exceptional products services and unparalleled customer experiences driven by a genuine care for our clients professional and financial wellbeing. With over 140 industry partnerships and 80000 customers nationally we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers and everyone contributes to make a real difference by supporting the people our communities rely on.

Your new role:

Youll be stepping into the role of a colleague who has taken on a new challenge within the business. Were incredibly proud of her and LOVE to see our people thrive in their careers! As the Quality Assurance Specialist youll assist the Head of Short Tail Claims with the daytoday operations of the claims team ensuring best practice claims management and delivering exceptional customer service. While you wont be directly leading people youll have a significant influence on the direction of the claims function and a seat at the leadership table.

The role will have the following accountabilities:

• Complete monthly quality assurance and quality listening audits
• Assist the Head of Short Tail Claims with oversight and authorisation of claim payments in line with delegated authorities.
• Work with the Learning and Development team and Technical Claims Specialist using insights from quality audits and listening to create coordinate and facilitate required training for staff for technical system and product issues.
• Ensure compliance with regulatory regimes including completion of all mandatory compliance training within defined timelines.
• Undertake all work to the standard required adhering to key policies procedures and role authorities.
• Follow the no surprises rule by promptly informing the Leader and/or relevant Managers of any mistakes issues or missed deadlines and assist with corrective actions as needed.
• Collaborate with internal/external stakeholders and provide feedback to the Supplier Development Manager on panel performance.

About you:

• Previous experience in a similar role within the general Insurance Industry; you may already be in QA role or youre technically astute and importantly know what good looks like!
• Good knowledge of claims guidelines within broad range of general Insurance claims specifically Property and Motor claims experience is critical.
• A high level of discretion integrity and adaptability
• Positive energy initiative and the ability to work well under pressure

What we offer

• Remuneration package annual short term incentive
• Hybrid working arrangement 2 days in office 3 days from home)
• Paid parental leave for eligible staff and an extra day of paid leave in addition to annual leave entitlements
• Enhanced longservice leave
• Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
• Wellbeing initiatives learning opportunities and purpose led businesses.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness dignity and respect. We are open to candidates that may require a parttime arrangement of 4 days per week.

If you have any questions please email Jason at Please do not apply via email