Quality Specialist, LMAQ
Quality Specialist, LMAQ
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution geocode correction map edits driver support static route management and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience.
This role demands quick learning and the ability to manage overlapping tasks which are crucial to your success. You will have the opportunity to address highimpact production issues that often require coordination among multiple stakeholders and operations groups providing you with a broad perspective on the business.
Key job responsibilities
Roles and Responsibilities:
This includes but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions including through internal tools and systems.
Investigate images/videos and provide recommended actions in accordance with SOPs.
Listen to customer calls transcribing text from calls emails when necessary to resolve issues.
Identify patterns emerging from audits and contribute to process/program improvements.
Provide timely responses to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to relevant owners/teams according to predetermined processes.
Maintain records of daytoday work by updating trackers or workflow tools.
Meet business metrics and goals including SLA productivity quality and utilization benchmarks.
Understand performance metrics and leverage them to drive business goals.
Work in a collaborative environment and contribute to the growth of the respective team/program.
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Be flexible to work on multiple programs as per business requirements.
**Shifts: Rotational (This is a 24x7 shift environment and shifts are rotational based on business requirements).
**Weekly Off: Rotational (5day work week with 2 consecutive days off which may change based on business requirements).
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role demands quick learning and the ability to manage overlapping tasks which are crucial to your success. You will have the opportunity to address highimpact production issues that often require coordination among multiple stakeholders and operations groups providing you with a broad perspective on the business.
Key job responsibilities
Roles and Responsibilities:
This includes but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions including through internal tools and systems.
Investigate images/videos and provide recommended actions in accordance with SOPs.
Listen to customer calls transcribing text from calls emails when necessary to resolve issues.
Identify patterns emerging from audits and contribute to process/program improvements.
Provide timely responses to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to relevant owners/teams according to predetermined processes.
Maintain records of daytoday work by updating trackers or workflow tools.
Meet business metrics and goals including SLA productivity quality and utilization benchmarks.
Understand performance metrics and leverage them to drive business goals.
Work in a collaborative environment and contribute to the growth of the respective team/program.
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Be flexible to work on multiple programs as per business requirements.
**Shifts: Rotational (This is a 24x7 shift environment and shifts are rotational based on business requirements).
**Weekly Off: Rotational (5day work week with 2 consecutive days off which may change based on business requirements).
Bachelors degree in a quantitative/technical field such as computer science engineering statistics
Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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