Quality Specialist
Quality Specialist
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Job Description
We are excited to let you know that we have a Quality Specialist role open in Romania Poland and Moldova for Covestro/Goodman project! We are looking for a motivated colleague to join our SMO team!
- Contact (Call Email Chat Ticket) monitoring (soft skills technical quality accurate documentation);
- Schedule and coordinate feedback sessions with the agents;
- Provide constructive feedback to the SD Engineers and their team leader;
- Get involved in providing quality coaching in order to improve the teams knowledge and performance;
- Analyzing patterns & trends initiating improvement ideas and followingup on implementation these ideas;
- Analyzing and providing feedback on rejections (quality concerns) complaints compliments and other applicable quality checks for the engineers as well as internal and external clients;
- Analyzing and providing feedback on CSAT to agents and clients;
- Generating periodic reports for the management team;
- When requested participate in customer meetings that cover quality topics;
- Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions.
- Minimum 6 months experience working in Stefanini;
- Proven track record for delivering results in environments characterized by high growth fast pace and change;
- Overall good understanding and knowledge of the IT infrastructure;
- Excellent interpersonal and communication skills;
- Critical thinking and problemsolving skills to assess client situations and provide actionable outcomes;
- A proactive and flexible approach with a resilient and resultsoriented nature;
- High tolerance and flexibility to lead and manage ambiguous situations;
- Good understanding of best business practices and process improvement.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity.
In case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us!
Learn more about us on and join us onLinkedIn Facebook and Instagram where we regularly post insights from our colleagues.
Required Experience:
Unclear Seniority
Employment Type
Contract
