Office Experience Coordinator Job Summary:
The Office Experience Coordinator embodies Holloway Americas core values of TRUST QUALITY SERVICE and COMMITMENT by ensuring a welcoming and efficient environment for employees customers and visitors. This role blends administrative expertise with a passion for fostering an exceptional workplace culture and delivering outstanding service. The Office Experience Coordinator serves as the cornerstone of daily operations supporting engagement efforts enhancing experiences for all stakeholders and contributing to the companys ongoing success.
Responsibilities - Reception and Office Management
- Greet employees customers and visitors with professionalism and warmth ensuring a positive first impression that reflects Holloways commitment to SERVICE.
- Manage phone calls emails and general inquiries with clarity and efficiency.
- Coordinate incoming and outgoing mail deliveries and packages to maintain smooth office operations.
- Ensure the office environment is organized wellstocked and aligned with company values embodying our dedication to QUALITY.
- Employee Experience
- Enhance the employee experience by supporting onboarding processes including preparing welcome materials.
- Collaborate with HR and Marketing on engagement initiatives events and recognition programs to strengthen workplace culture.
- Act as a point of contact for employee needs fostering TRUST and ensuring everyone feels supported.
- Proactively contribute to maintaining a clean safe and inspiring workspace for all team members.
- Customer Experience
- Support hospitality efforts for client visits meetings and events ensuring an experience that exceeds expectations.
- Maintain visitorfacing areas to reflect Holloways high standards of QUALITY and attention to detail.
- Gather and relay feedback from clients and visitors to continuously improve experiences.
- Administrative Support
- Provide administrative support to leadership and teams including managing conference room calendars scheduling meetings and other miscellaneous administrative tasks.
- Assist with preparing documents and reports that align with company goals.
- Partner with various departments to support special projects.
- Uphold Holloways commitment to SERVICE by anticipating team needs and proactively solving problems.
Core Values in Action - TRUST: Build confidence through reliable transparent and effective communication.
- QUALITY: Demonstrate attention to detail and excellence in every task.
- SERVICE: Exceed expectations for employees customers and visitors.
- COMMITMENT: Dedicate effort to maintaining and enhancing the companys culture environment and operations.
Qualifications and Experience:
- Education: High school diploma or equivalent required; associate or bachelors degree preferred.
- Experience: 2 years in a customerfacing or administrative role such as receptionist office assistant or customer service representative.
- Skills:
- Exceptional interpersonal and communication skills both verbal and written.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office Suite and scheduling tools (e.g. Outlook Google Calendar).
- Ability to handle confidential information with discretion and professionalism.
- A proactive solutionoriented mindset with a customerfocused approach.
Join the HOLLOWAY Team: At Holloway America we believe our people are our greatest asset. By joining our team youll be part of a company dedicated to innovation craftsmanship and community. We foster a collaborative environment where every voice matters and we are committed to supporting your growth and success. If youre passionate about creating exceptional experiences and want to contribute to a culture rooted in TRUST QUALITY SERVICE and COMMITMENT we invite you to apply and become part of our legacy.
Work Environment and Physical Requirements
- Desk Work: Prolonged periods (approximately 80 of the time) spent at a desk working on a computer.
- Physical Movements:
- Remain stationary for up to 80 of the workday.
- Operate office equipment such as computers phones and copiers.
- Mobility: Approximately 20 of the time spent walking or standing.
- Lifting: Occasionally lift up to 25 pounds for office supplies and company merchandise.
| Required Experience:
IC