Technical Support Specialist
Technical Support Specialist
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Job Description:
Orchard Software an Indianabased laboratory information system (LIS) software company is seeking a highly motivated Technical Support Specialist (TSS) to join the team in our Carmel office. Our TSS team is the first point of contact for customers who need assistance with our software products. Assistance covers a wide range of productspecific and other ITrelated questions to ensure our clients can support their patients.
Orchard Software is a wellestablished leader in the LIS market dedicated to providing secure dependable and highquality LIS systems and services for diagnostic laboratories. Orchard offers worklife balance and a dynamic learning environment. Our TSS team works with amazing leadership and talented coworkers and they have access to the latest tools and applications to effectively manage customer support and system challenges.
The TSS is a careerbuilding opportunity for any candidate looking to start their career in the technology industry. We are looking for creative problemsolvers for this position. Our ideal candidates are IT savvy and should be able to communicate solutions to our customers in a userfriendly professional manner.
Essential Duties and Responsibilities:
35 Training
- Completing all relevant lessons and exercises in the Support Learning Management System (LMS).
- Working on a wide range of tickets which are intended to develop support skills.
65 Support Production
- The TSS must adhere to Support documentation standards within the Salesforce Service Cloud when working on a ticket.
- The TSSs dealings with all internal and external customers must exhibit the highest forms of courtesy and professionalism.
- When working on an issue the TSS is expected to work with minimal supervision using best practices and available resources to determine the issue breakpoints and solutions.
- The TSS is expected to work on issues that that are unknown or unfamiliar. Issues can highly complex and involve aspects of the customers environment (hardware OS network) Orchard applications and laboratory workflow.
- The TSS is expected to escalate to their team Tier II or Tier III (via Service Cloud) issues that the TSS is unable to resolve.
Education and/or Experience:
- A successful candidate should have a degree or relevant experience in a technical field.
- Previous experience troubleshooting or problemsolving is ideal.
- Software support experience is a plus.
- Health care experience is a plus.
- SQL experience is a plus.
- IT experience a plus.
Knowledge and Skills:
- Excellent verbal and written skills
- Excellent problemsolving skills
- Excellent customer service skills
- Ability and willingness to master new concepts.
- Ability to communicate technical issues to nontechnical users.
- Highly organized.
- Selfdirected.
- Consultative.
Compensation and Benefits:
Pay range: $16.16/hour $22.22/hour
The typical starting rate for this position is $20/hour.
Orchard Software offers a competitive compensation package including:
- Medical
- Dental
- Vision
- 401k with company match 50 of the first 6 contributed by employees)
- Paid parental leave
- Education assistance
- 120 hours of PTO. Amount is prorated if starting after May 31
- 12 Paid Holidays.
- Employees who are required to work on a designated Holiday will receive a floating holiday to be used in addition to their PTO
Orchard Software is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity creed marital status familial status public assistance status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
