Service Advisor
Service Advisor
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$ 40000 - 90000
1 Vacancy
Job Description
Mangino Buick & GMC are seeking a personable and motivated individual to join our team as a Service Writer. This position is the face of the Service Department acting as the bridge between the customers and the service technicians. Greeting and assisting customers with their current maintenance or repair requirements handling all waiting and dropoff appointments. Educating the customers about the advantages of routine maintenance plans and recommendations. The Service Writer will collect customer data and vehicle information and complete followup calls and correspondence with the customers with company guidelines.
Responsibilities:
- Responsible for the oversight of the Service Drive Lane ensuring a smooth flow for customers and technicians.
- Provide top notch customer service ensuring that customers receive prompt effective courteous and friendly service.
- Assume responsibility for the customers experience by going above and beyond to provide exceptional service to the customer leaving a positive and lasting impression of the dealership overall.
- Contribute daily to the success of a fastpaced and everchanging environment through effective decision making and customer experiences.
- Provide toptobottom support to all customers when handling inquiries to assure customers that inquiries will not be mishandled.
- Responsible for efficiently distributing work between all service technicians to make certain that their daily time inventory is sold to customers on a consistent basis.
- Regularly use information from the service technicians to answer customer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist as needed in diagnosing vehicle problems order parts and tools necessary for related repairs.
- Oversee the administration of warranty claims while acting as a guide for others in the service department who may need to process warranty claims.
- Reinforces company policies and adheres to company standards.
- Regularly uses company training to successfully execute daily job responsibilities.
- Encourages compliance with applicable laws and regulations.
- Manage other service department employees as needed.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- All other workrelated duties as assigned.
Requirements:
- High School Diploma or equivalent
- Valid Drivers License
- Customer Service Experience required
- Dealership Experience required
- CDK experience required
Schedule:
- Monday Friday 7:30 am to 6:00 pm
- Rotating Saturday
Pay:
- $40000 $90000/year dependent on experience and motivation
Benefits:
- Health insurance multiple options
- Dental insurance
- Vision insurance
- 401k retirement
- Paid sickleave.
- Life Insurance
- Longterm Disability Insurance
- Optional Aflac Supplemental Insurance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
